Summary
Overview
Work History
Education
Skills
Languages
Timeline
Education and Training
CustomerServiceRepresentative

Grethel Delgado

Miami,FL

Summary

Organized and dedicated employee with proven track record of providing exceptional customer service in fast paced environment. Keen attention to detail and strong decision making skills to successful manage multiple, concurrent tasks and a strong, self motivated work ethic with the ability to work well independently or a part of a team.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

DSV Air & Sea
06.2024 - Current
  • Knowledge of international logistics and supply chain operations, including Incoterms and customs procedures
  • Strong verbal and written communication skills for working with customers, carriers, and internal departments
  • Effective problem-solving skills to handle shipment delays, complaints, and exceptions
  • High attention to detail for accurate data entry and shipment documentation
  • Excellent time management and multitasking abilities in a fast-paced warehouse/logistics environment
  • Proficiency in logistics software (e.g., CargoWise, SAP, TMS), Microsoft Excel, and email communication
  • Strong customer service orientation with a professional and courteous approach
  • Ability to collaborate across departments including warehouse, dispatch, and sales teams
  • Experience in record keeping and maintaining shipment logs
  • Understanding of various freight modes: air, ocean, and ground transport
  • Track and trace shipments, providing customers with timely status updates
  • Respond to customer inquiries regarding order status, shipment ETA, and logistics details
  • Enter and update orders in the transportation or warehouse management system
  • Prepare and process shipping documentation including bills of lading, invoices, and customs paperwork
  • Investigate and resolve shipment issues, including delays, damage claims, or billing concerns
  • Act as a liaison between customers and warehouse, dispatch, and logistics teams
  • Support billing processes by verifying shipment charges and assisting with invoicing
  • Ensure compliance with international shipping regulations and company policies
  • Maintain accurate customer records and account preferences
  • Generate and distribute daily, weekly, or monthly shipping and performance reports

Front Desk Receptionist

Buick GMC Dealership
06.2023 - 05.2024
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Greeted and assisted clients, scheduled appointments, and managed a busy reception area.
  • Processed customer payments, handled daily billing, and generated invoices for service transactions.
  • Provided administrative support, maintained records, and tracked office supplies.
  • Resolved customer issues promptly while maintaining dealership standards.

Medical Assistant

Seduction Cosmetic Center
08.2021 - 05.2023
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • upported physicians with patient care including vitals, injections, and minor procedures.
  • Managed medical billing processes, verified insurance coverage, and prepared patient invoices.
  • Maintained accurate medical records using EHR systems and ensured HIPAA compliance.
  • Scheduled appointments, handled patient payments, and assisted with front desk operations.

Pre Foreclosure Coordinator

Community Loan Servicing
04.2017 - 07.2021
  • Created detailed reports on pre-foreclosure status of accounts.
  • Reviewed delinquency notices to ensure accuracy prior to mailing out.
  • Analyzed financials of borrowers to determine eligibility for loan modification programs.
  • Worked with lenders, investors, and servicers regarding pre-foreclosure activities.
  • Verified that all legal requirements were met before initiating any step in the pre-foreclosure process.
  • Updated client account information and records in company databases.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Informed customers of loan application requirements and deadlines.
  • Monitored accounts for pre-foreclosure status and prepared detailed reports.
  • Managed account billing, generated delinquency notices, and reviewed financial documents for accuracy.
  • Worked with borrowers, lenders, and servicers to assess eligibility for loan modifications.
  • Maintained accurate records in internal databases and coordinated with legal and finance teams.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Developed and recommended personal or commercial loan packages for clients.
  • Set up debt payment plans based on client credit, income and assets.

Sales Associate

Pandora
04.2016 - 03.2017
  • Responsible for opening and closing of retail store, including balancing cash drawer, ensuring organization, and all security measures were adhered to
  • Administrative duties as required
  • Trained and responsible for security and loss prevention
  • Provided exceptional customer service to store patrons
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

Bachelor of Science -

Florida International University
Miami, FL
01-2021

Associate of Arts -

Florida International University
Miami, FL
01-2017

South Miami Senior High School
Miami, FL
01-2015

Skills

  • Departmental support
  • Correspondence typing
  • Office Administration
  • Spreadsheet tracking
  • Office Organization
  • Clerical Support
  • Appointment confirmation
  • Administrative Support
  • Cash Handling
  • Familiarity with air, sea, and ground freight logistics
  • Customer Service
  • Listening Skills
  • Mail Sorting
  • Oral and writing communication
  • Time Management
  • Email and telephone decorum
  • Administrative Skills
  • Proficient in [Word, Microsoft, Excel, Outlook]

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

DSV Air & Sea
06.2024 - Current

Front Desk Receptionist

Buick GMC Dealership
06.2023 - 05.2024

Medical Assistant

Seduction Cosmetic Center
08.2021 - 05.2023

Pre Foreclosure Coordinator

Community Loan Servicing
04.2017 - 07.2021

Sales Associate

Pandora
04.2016 - 03.2017

Associate of Arts -

Florida International University

South Miami Senior High School

Bachelor of Science -

Florida International University

Education and Training

other,other,other

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Grethel Delgado