Summary
Overview
Work History
Education
Skills
Idiomas
Languages
Work Availability
Timeline
Hi, I’m

Grettel Diaz Bonachea

Summary

Adept at multitasking and maintaining high standards of cleanliness, I excelled at McDonald's by enhancing customer satisfaction and ensuring compliance with health regulations. My strong work ethic and effective communication skills supported team efficiency and fostered customer loyalty. Proficient in safe food handling and cash register operation, I consistently contributed to a positive and productive work environment.

Overview

4
years of professional experience

Work History

McDonald's,

Food Service Worker
07.2021 - 01.2024

Job overview

  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with customer requests.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

PCS Wireless
Miami, FL

Quality Control
04.2020 - 03.2021

Education

Ipuec Ignacio Agramonte
Isla De Pinos Cuba

Duodecimo from Ciencias
06.2020

ICBC Victoria De Giron
La Habana Cuba

Segundo from Licenciatura Enfermeria
06.2000

Skills

  • Quick Learner
  • Positive Attitude
  • Multitasking
  • Customer Service
  • Strong Work Ethic
  • Cleaning and sanitation
  • Problem-Solving
  • Strong Communication Skills
  • Attention to Detail
  • Positive Attitude and Energy
  • Team Oriented
  • Fast-Paced Environment
  • Flexible Schedule
  • Working Quickly
  • Productivity and Efficiency
  • Working with Diverse People
  • Safe Food Handling
  • Cash Register Operation
  • Food safety knowledge
  • Interpersonal Skills
  • Efficient Food Preparation
  • Order taking accuracy
  • Basic Mathematics
  • Food assembly
  • Menu Memorization
  • Quality Control
  • Food storage practices
  • Professional Appearance Maintenance
  • Covid-19 Safety Protocols
  • Cross-Functional Teamwork
  • Sanitation Standards Compliance
  • Equipment Maintenance
  • ServSafe
  • Staff Training and Development
  • Food Storage
  • Patient Care
  • Basic Math Competency
  • Food Quality Assessment
  • Food Waste Reduction Techniques
  • Food Portioning Control
  • Interpersonal relationship building
  • ServSafe Certification
  • Food presentation techniques
  • Customer Feedback Analysis
  • Food Service Equipment Maintenance
  • Table setting expertise
  • Money Handling
  • Payment Processing
  • Food spoilage prevention
  • Dining area maintenance
  • Health Code Compliance
  • Ingredient Preparation
  • Food Handler Certification

Idiomas

Espanol, ingles e italiano

Languages

Spanish
Native or Bilingual
English
Full Professional
Italian
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Food Service Worker

McDonald's,
07.2021 - 01.2024

Quality Control

PCS Wireless
04.2020 - 03.2021

Ipuec Ignacio Agramonte

Duodecimo from Ciencias

ICBC Victoria De Giron

Segundo from Licenciatura Enfermeria
Grettel Diaz Bonachea