Grewin Tavarez Perez

IT Support

Port Jefferson Station,NY

Summary

Resourceful Type Support Technician versed in inventory management, documentation and remote technical support. Offering Number years of experience in system setup and optimization. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Support Technician

Agrofem, Dominican Knits

Santiago De Los Caballeros, Santiago

05.2013 - 05.2019

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Configured hardware, devices, and software to set up work stations for employees.
Walked individuals through basic troubleshooting tasks.
Trained users on how to operate components and systems.
Explained technical information in clear terms to promote better understanding for non-technical users.
Completed inventory counts and organized supplies.
Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

4 - Computer Support Specialist

Escuela Herminia Perez

Santo Domingo Pueblo, NM

05.2007 - 05.2009

Skills

Desktop support

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Timeline