Grey Lea

• Monitored classrooms to ensure student safety and compliance with school rules.
• Supervised student activities while enforcing adherence to policies and procedures.
• Created an engaging learning atmosphere by demonstrating enthusiasm for subjects.
• Facilitated discussions that promoted critical thinking and active student participation.
• Adapted teaching methods to meet individual student needs effectively.
• Enforced classroom routines to maintain schedules and consistent student performance.
• Integrated real-world examples to enhance relevance and engagement in lessons.
• Maintained accurate records of attendance, grades, and behavior reports.

Position Summary:
**Assist MGM Resorts Regional customers in booking reservations for:
-Hotel (Casino, Transient, and Convention) Rooms
-Restaurant
-Entertainment and Special Events
-Charter Service Flights
-Fallen Oak Golf
-Local Ground Transportation

**Offered information about the resorts, their amenities and the surrounding area.
**Assist Player Development staff (Slot and Table Casino Hosts) in completing all reservations and various complimentary considerations

Essential Function and Tasks:

* Handled high volume of repetitive customer interactions over the telephone in a fast paced, sales-oriented environment
* Answered inbound telephone calls for hotel, dining, event and entertainment, flight, show and golf reservations for all market segments of Beau Rivage, Gold Strike & National Harbor customers.
* Ensured that customer requests for reservations and other services were met and confirmed; within the guidelines established by management.
* Worked with Quality Coaches and Shift Supervisors to evaluate individual performance and make efforts to improve performance where the need has been indicated.
* Provided Shift Supervisors with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings.
* Made complimentary decisions based upon evaluation of customer gaming play.
* Using pre-determined guidelines, issued complimentary offers sent by database marketing via mail, email or outbound telemarketing.
* Assisted with distribution of concert and event tickets at the Beau Rivage Ticket Office during scheduled show dates
* Performed duties and responsibilities as directed by Supervisors and Manager