Greys Gualpa
Newark
Summary
Dynamic Optometric Technician and Membership Sales Representative with a proven track record at America's Best Contact and Eyeglasses and Bj's Wholesale Club. Excelled in visual field testing and delivering exceptional customer service, enhancing patient and member satisfaction. Skilled in insurance processing and adept at fostering loyalty through personalized service. Achieved high levels of efficiency in appointment scheduling and diagnostic imaging.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Optometric Technician
America's Best Contact and Eyeglasses
11.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Membership Sales Representative
Bj's Wholesale Club
08.2022 - 11.2024
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Education
Bachelor of Science - Biology
Saint Peter's University
Jersey City, NJ05-2024
Skills
- Appointment scheduling
- Visual field testing
- Diagnostic imaging
- Retinal photography
- Insurance processing
- Color vision testing
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Languages
Spanish
Full Professional
Timeline
Optometric Technician
America's Best Contact and Eyeglasses
11.2024 - Current
Membership Sales Representative
Bj's Wholesale Club
08.2022 - 11.2024
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Bachelor of Science - Biology
Saint Peter's University
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