Greyson Frost
Augusta,ME
Summary
Strategic and detail-oriented Operations Manager with a proven track record in optimizing supply chain efficiency and maintaining inventory integrity in high-volume retail environments. Expertise in end-to-end logistics includes precise truck delivery breakdowns and the implementation of rigorous audit protocols to ensure operational excellence. Skilled in transforming complex inventory data into actionable insights, leveraging cycle counts, overstock summaries, and sales floor fill reports to maximize product availability while minimizing shrinkage. Results-driven leader committed to fostering seamless collaboration between warehouse operations and sales floors, driving profitability and enhancing the overall customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
District Operations Manager
Staples
Middleton, MA
08.2024 - Current
- Led cross-functional teams to improve inventory management and reduce shrinkage.
- Streamlined operational processes, enhancing efficiency across multiple store locations.
- Analyzed sales data to drive strategic decision-making and optimize store performance.
- Developed and implemented training programs for staff, increasing overall productivity.
- Managed vendor relationships to ensure timely delivery of products and services.
- Oversaw compliance with company policies and safety standards across all operations.
- Facilitated regular performance reviews, providing feedback to enhance team effectiveness.
- Spearheaded initiatives that improved customer satisfaction ratings through service enhancements.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Traveled to over 11 locations per week to manage each store and perform reviews of individual managers and employees.
Operations Manager
Staples
Portland, ME
05.2021 - 08.2024
- Implemented corrective action plans resulting in improved financial outcomes
- Implemented corrective action plans to drive financial results
- Analyzed profit and loss statements to control expenses and improve financial performance
- Supervised and developed associates, providing training and support to enhance performance
- Supervised and developed associates through targeted training and support, enhancing overall team capabilities
- Analyzed profit and loss statements to identify expense trends and support financial optimization
- Streamlined inventory management processes to enhance operational efficiency.
- Led cross-functional teams to implement cost-saving initiatives and improve workflow.
Fresh Manager
BJ's Wholesale Club
Auburn, ME
06.2019 - 04.2021
- Optimized product availability by implementing daily bake schedules and meat cutting lists based on sales volume
- Set daily goals, conducted performance reviews, and prioritized member-first service
- Minimized shrink and loss by utilizing inventory management software for accurate tracking
- Implemented daily bake schedules and meat cutting lists based on sales volume to optimize product availability
- Enhanced team accountability by setting daily goals, conducting performance reviews, and prioritizing member-first service
- Utilized inventory management software to minimize shrink and loss
- Trained and led a team of 35 department team members.
Sales Specialist
Lowe's Home Improvement
Auburn, ME
06.2016 - 05.2019
- Identified customer needs and recommended products, enhancing sales effectiveness
- Applied upselling techniques to maximize revenue potential
- Collaborated with team members to deliver a seamless customer experience
- Collaborated with team members to ensure a seamless customer experience
- Followed up with customers to ensure satisfaction and address any issues
- Utilized retail technology to assist customers and manage sales processes
- Managed approximately 30 incoming calls, emails, and faxes per day from customers
Education
Bachelor of Science - Computer Engineering
University of Southern Maine
Gorham, ME12-2024
Skills
- Relationship building Planning and Organization
- Training skills Leadership
- Inventory Management Deadline driven
- Complaint resolution Process Optimization
- Service excellence
- Employee Relations Communications
- Staff training and development
- Operational excellence
- Warehouse management
- Operations management
- Operational efficiency
Certification
- Licensed Power Equipment Trainer - 2021-
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
District Operations Manager
Staples
08.2024 - Current
Operations Manager
Staples
05.2021 - 08.2024
Fresh Manager
BJ's Wholesale Club
06.2019 - 04.2021
Sales Specialist
Lowe's Home Improvement
06.2016 - 05.2019
Bachelor of Science - Computer Engineering
University of Southern Maine