Diligent and motivated with strong ability to lead teams effectively and maintained efficient work environment. Demonstrates understanding of operational procedures and processes strong organizational and time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Lafortune Park Golf Course
04.2024 - 05.2025
Assisted team members in daily operational tasks to ensure smooth workflow.
Collaborated with peers to enhance service quality during peak hours.
Maintained cleanliness and orderliness of work areas for optimal safety standards.
Trained new employees and delegated daily tasks and responsibilities.
Adapted quickly to new procedures and tools introduced in the workplace.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Engaged with customers to address inquiries and provide assistance promptly.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Server
The Big Biscuit
12.2021 - 11.2023
Monitored dining area for cleanliness and organization, addressing any issues promptly to enhance guest comfort.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Basketball Official at Oklahoma Secondary School Activities Association (OSSAA)Basketball Official at Oklahoma Secondary School Activities Association (OSSAA)