Gricelda Llanas
Fredericksburg
Summary
Dynamic professional with over four years of experience in healthcare administration. Expertise in insurance verification, patient scheduling, and team leadership. Committed to enhancing operational efficiency and ensuring compliance with industry standards.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hill Country Vision Center
Fredericksburg, TX
03.2022 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new staff, enhancing team performance and service quality.
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Implemented inventory management practices, maintaining optimal stock levels and reducing waste.
- Conducted thorough insurance verification processes to ensure patient eligibility and collect co-pays/deductibles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Medical Front Office Receptionist
Hill Country Memorial Hospital
Fredericksburg, TX
05.2018 - 03.2022
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated insurance verifications and pre-authorizations to streamline patient intake processes.
- Facilitated communication between patients and medical staff, ensuring timely responses to inquiries.
- Maintained accurate medical records and updated electronic health systems for compliance and accessibility.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Education
High School Diploma -
Valley Mills High School
Valley Mills, TX05-2013
Skills
- Customer service
- Money handling
- Team leadership
- Bilingual
- Time management
- Customer relations
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Front desk operations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Hill Country Vision Center
03.2022 - Current
Medical Front Office Receptionist
Hill Country Memorial Hospital
05.2018 - 03.2022
High School Diploma -
Valley Mills High School