Gricelda Velasquez
Dedham,MA
Summary
Dynamic professional with a proven track record at CVS Pharmacy, excelling in cash handling and employee training. Recognized for enhancing operational efficiency and resolving customer issues effectively. Skilled in workplace safety and staff management, I have successfully mentored teams to achieve productivity improvements and foster a collaborative work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
09.2013 - Current
- Monitored team performance to ensure adherence to safety protocols and operational standards.
- Assisted in training new employees on equipment use and work procedures.
- Supported inventory management by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Facilitated communication between staff and management to address operational challenges effectively.
Manager
The Nelson Lion Inc
03.2006 - 01.2011
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Led team meetings to align objectives and enhance communication among departments.
- Developed and implemented process improvements that increased productivity and reduced delays.
- Mentored junior staff, fostering professional growth and operational knowledge.
Education
Associate of Science - Business Administration
Generations College
Chicago, IL06.2024
Associate of Arts - Liberal Arts And Sciences
Roxbury Community College
Roxbury, MA06.2018
Skills
- Employee training
- Workplace safety
- Staff management
- Staff motivation
- Staff development
- Operations management
- Conflict resolution techniques
- Safety awareness
- Schedule management
- Scheduling coordination
- Business administration
- Document management
Certification
Remote work Revolution for everyone
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
Phi Theta Kappa
The National society of Leadership
Timeline
Shift Supervisor
CVS Pharmacy
09.2013 - Current
Manager
The Nelson Lion Inc
03.2006 - 01.2011
Associate of Science - Business Administration
Generations College
Associate of Arts - Liberal Arts And Sciences
Roxbury Community College