Griffin Henkel
Manager
Lincoln, NE,NE
Summary
Proven leader and problem-solver with extensive experience at Hy-Vee, adept in customer service management and team leadership. Excelled in enhancing team performance and customer satisfaction through innovative solutions and a positive attitude. Skilled in multitasking and critical thinking, significantly contributing to workplace efficiency and goal achievement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Service Manager
Hy-Vee
07.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Line Technician
Atlantic Aviation
04.2023 - 07.2023
- Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
- Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
- Documented all operations and managed communication with team members.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
Intern
Enterprise Rent-A-Car
01.2022 - 05.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Managed all phone calls, emails, and faxes that customers inquired about rental cars
Aisles Online Team Lead
Hy-Vee
03.2020 - 01.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Hy-Vee
10.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business
Doane College
Crete, NE05.2022
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Employee Training and Development
- Customer Service Management
- Team Collaboration
- Interpersonal and Social Skills
- Creativity and Innovation
- Goal-oriented mindset
Timeline
Service Manager
Hy-Vee
07.2023 - Current
Line Technician
Atlantic Aviation
04.2023 - 07.2023
Intern
Enterprise Rent-A-Car
01.2022 - 05.2022
Aisles Online Team Lead
Hy-Vee
03.2020 - 01.2022
Customer Service Representative
Hy-Vee
10.2018 - 03.2020
Bachelor of Arts - Business
Doane College
Similar Profiles
BRUCE JENNINGSBRUCE JENNINGS
Meat Department Associate at HY-VEEMeat Department Associate at HY-VEE
Marvis CoutureMarvis Couture
Bakery Assistant at Hy-VeeBakery Assistant at Hy-Vee
Ryan SpeltsRyan Spelts
Produce Clerk at Hy-VeeProduce Clerk at Hy-Vee
Jenna SprowJenna Sprow
Cashier at Hy-VeeCashier at Hy-Vee
Jeff CottinghamJeff Cottingham
Solo Pastor at Trinity Lutheran ChurchSolo Pastor at Trinity Lutheran Church