Griffin Olson
Columbus,OH
Summary
Experienced professional in customer interaction, issue resolution, and sales tactics. Dedicated to achieving desired outcomes for both sales and service. Recognized for adaptability, reliability, and effective communication skills. Adept at conflict resolution, problem-solving, and delivering high-quality service. Strong focus on teamwork and collaboration to ensure exceptional customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Finacial Service Representative
Nationwide Life Insurance
02.2021 - Current
- Sales consultative assistance along with extensive product and processing knowledge
- First time final customer service for life insurance contract owners and associated financial professionals
- Maintained the security of insurance contracts and tax information by following identify confirmation protocol
- Worked in a variety of information management systems to relay customer details to the appropriate assistance teams
Inbound Sales Representative
Charter Communications / Spectrum Inbound Sales
02.2020 - 08.2020
- Received training and performed duties in remote sales
- Provided quality customer service to product owners
- Resolved technical issues in the Workforce and Aspect applications
Director
Barrington Elementary School-Age Child Care
08.2016 - 02.2020
- Supervised a team of ten employees
- Responsible for safety and engagement of up to 90 school age children
- Advance program planning and activity preparation
- Managed daily operations including time sheets, food orders, and employee scheduling
- Resolved conflicts and concerns with parents in person and over the phone on a daily basis
Camp Counselor/Assistant Director
Upper Arlington Parks and Recreation
06.2015 - 08.2019
- Organized and led large and small group activities
- Followed and enforced safety guidelines including protocol on camper whereabouts, basic first aid, and CPR
- Collaborated with parents to ensure the camper and family a satisfactory experience
Office Assistant
Nationwide Insurance Agency
06.2016 - 01.2017
- Managed electronic signature and customer communication program
- Oversaw paper to digital file migration, determining pertinent information to retain
Education
Bachelor of Science - Business Administration in Marketing
The Ohio State University
Columbus, OH06.2019
Associate of Arts -
Columbus State Community College
Columbus, OH06.2016
Skills
- First Time Final
- Strategic Planning
- Marketing
- Team Oriented
- Qualtrics
- Survey Analyses
- Microsoft Office/Powerpoint
- Salesforce
- Aspect
- Workforce
Certification
- Lean Whitebelt
- HIPAA/SEC
Journey Award Winning July-October 2024
Awarded to the highest 4 ranking representative in the department out of over 400 people I ranked #1 or #2 each month since coming back from STD. The award is given to the rep with the highest XMD score which tracks our approach and execution of each call and ranks it. For the last quarter I have won the award each month.
Timeline
Finacial Service Representative
Nationwide Life Insurance
02.2021 - Current
Inbound Sales Representative
Charter Communications / Spectrum Inbound Sales
02.2020 - 08.2020
Director
Barrington Elementary School-Age Child Care
08.2016 - 02.2020
Office Assistant
Nationwide Insurance Agency
06.2016 - 01.2017
Camp Counselor/Assistant Director
Upper Arlington Parks and Recreation
06.2015 - 08.2019
Bachelor of Science - Business Administration in Marketing
The Ohio State University
Associate of Arts -
Columbus State Community College
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