Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kailani Cooke

Scio,OR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Patient Finacial Service

Asante
Scio, OR
06.2023 - Current
  • Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Processed payments accurately and efficiently in a timely manner.

House Cleaner

Self-employeed
Grants Pass, OR
09.2020 - 06.2023
  • Assisted in maintaining cleanliness and tidiness of homes for senior citizens
  • Demonstrated strong time management skills in maintaining my own schedule
  • Maintained high standards of customer satisfaction
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.

Billing Coordinator

Performant
Grants Pass, OR
12.2016 - 08.2020
  • Created and maintained accurate customer records in database system.
  • Researched customer account information to respond to inquiries and resolve disputes.
  • Enhanced technical competencies through utilization of various software programs

Manager

Taco Bell
Grants Pass, OR
06.2012 - 12.2016
  • Ensured that all areas of the store were clean, organized and properly stocked at all times.
  • Coordinated staff scheduling and assigned daily tasks to team members.
  • Interacted with vendors regarding orders, deliveries, payments, returns.
  • Greeted patrons and provided excellent customer service.
  • Resolved customer service issues quickly and efficiently.

Education

High School Diploma -

Grants Pass High School
Grants Pass, OR
06-2013

Skills

  • Medical Terminology
  • Claims Processing
  • Payment Collection
  • Verbal and written communication
  • Filing and data archiving
  • Conflict Resolution
  • Quality Assurance
  • Chemical Handling
  • Exceptional time management
  • Customer Service
  • Health and Safety Regulations
  • Floor waxing
  • Housekeeping
  • Sweeping and Mopping

References

References available upon request.

Timeline

Patient Finacial Service

Asante
06.2023 - Current

House Cleaner

Self-employeed
09.2020 - 06.2023

Billing Coordinator

Performant
12.2016 - 08.2020

Manager

Taco Bell
06.2012 - 12.2016

High School Diploma -

Grants Pass High School

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