Griffin Schuster
Chicago,IL
Summary
Dynamic Operations Manager with a proven track record in team leadership and strategic planning. Expertise in driving productivity and achieving measurable results through continuous improvement initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations and ICQA Manager
Target
Chicago, Illinois
10.2022 - Current
- Lead team of 100+ members and 3 leaders to ensure daily flow of operation and oversee daily operations handling over 30,000 inbound cartons and 60,000 units outbound daily
- Conduct daily, weekly, and monthly planning while managing performance and quality metrics for 100+ team members and 3 leaders.
- Developed and promoted three team members to leadership positions and three leaders to higher levels.
- Facilitated and organized community team building meetings focused on community engagement and volunteering.
- Resolved site issues using ROCK problem-solving methods and kaizen events.
- Designed a planning tool at Chicago FC to standardize planning across all shifts in the FC network.
- Redesigned full pallet pull process at Dekalb UDC to enhance productivity and streamline putaway metrics.
- Utilized various warehouse management systems for optimal slotting, labor management, and order stream analysis.
- Reported on daily KPIs to senior leadership and corporate teams.
Area and ICQA manager
Amazon
Erlanger, KY
01.2021 - 10.2022
- Developed and implemented strategic plans to optimize team performance, addressing operational challenges and achieving key project metrics, resulting in the top performing team in the network with the largest workflow operation.
- Achieved substantial year-over-year improvements in project productivity metrics by driving continuous improvement initiatives with over 2 million in validated career saving and providing regular updates to senior leadership weekly. Additionally held Quality improvement in DPMO to network leading standard while in ICQA role.
- Facilitated career advancement opportunities for team members, promoting multiple individuals to leadership positions and contributing to diversity, equity, and inclusion efforts within the team and the wider community.
- Created training plan for launch of KCVG. Training plan included functional training, PIT equipment training, airport safety training, and executive leader training to ensure seamless launch of Amazons largest facility.
Education
Bachelor of Arts - Communications
Augustana College
Rock Island, IL05-2020
Skills
- Team leadership
- Operations management
- Performance metrics
- Strategic planning
- Warehouse optimization
- Process improvement
- Supply chain management
- Inventory control
- Resource allocation
- Problem solving
- Training development
- Change management
- Performance management
- Trend analysis
Certification
Project Management with Agile and Six Sigma Yellow Belt
Timeline
Operations and ICQA Manager
Target
10.2022 - Current
Area and ICQA manager
Amazon
01.2021 - 10.2022
Bachelor of Arts - Communications
Augustana College