Overview
Work History
Education
Skills
Certification
Timeline
Generic

Griffin Stuber

Knoxville,Tennessee

Overview

4
4
years of professional experience
1
1
Certification

Work History

Online Grocery Associate

Kroger
04.2024 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
  • Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.

Technician

Main Event
01.2023 - 03.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Cashier

Walmart
01.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Cast Member

Regal Cinemas
01.2021 - 12.2021
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
  • Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
  • Assisted in training new cast members on policies, procedures, and best practices for serving guests.

Education

Bachelor of Science - Computer Science

Middle Tennessee State University
Murfreesboro
05-2028

Skills

  • Customer Engagement
  • Order Accuracy
  • Complaint resolution
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Software Development
  • Attention to Detail
  • Works Well Under Pressure
  • Multitasking and Organization

Certification

  • Microsoft Office Certified Expert – Microsoft, May 2023
  • CompTIA A+ – Computing Technology Industry Association

Timeline

Online Grocery Associate

Kroger
04.2024 - Current

Technician

Main Event
01.2023 - 03.2024

Cashier

Walmart
01.2021 - 01.2022

Cast Member

Regal Cinemas
01.2021 - 12.2021

Bachelor of Science - Computer Science

Middle Tennessee State University

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Griffin Stuber