Grisel Carmenaty

- Hired, trained, and coached staff members on customer service skills, food and beverage knowledge, and safety standards.

- Schedule and direct staff in daily work assignments to increase productivity

- Performed opening, mid, and closing manager procedures to ensure smooth daily operations

- Continually monitor restaurant and take appropriate action to ensure guest satisfaction

- Administered payroll, accounting, record keeping

Managed staff scheduling and communication through Sling, reducing staff stress and turnover

• Provided exceptional customer service to enhance guest dining experiences.
• Assisted in training new servers on restaurant protocols and menu details.
• Handled guest inquiries and resolved issues promptly and professionally.

• Maintained cleanliness and organization of the coffee shop environment.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.
• Stocked inventory, monitored supplies, and assisted in ordering new products as needed.
• Implemented sanitation protocols to ensure compliance with health and safety regulations.
• Assisted in training new employees on proper operational procedures.
• Monitored stock levels and communicated needs to supervisors when necessary.