Griselda De La Cruz
Hopewell Junction,N.Y
Summary
Experienced caregiver and patient advocate who provides the guidance, support, and resources needed for people with intellectual and developmental disabilities to build independence and realize their full potential. Liaise between clients and community members, helping individuals integrate and engage fully in their communities for improved quality of life.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
- Providing for over 15 years of service adhering to specific protocols and rules while carefully following instructions to care for the client's needs
- Demonstrating integrity to ensure clients feel safe and comfortable when tending to personal activities
- Providing a trustworthy and dependable environment so clients and their families feel comfortable
- Demonstrating interpersonal skills when working with clients, including compassion and sensitivity to their emotional needs when in extreme distress.
Case Manager
- Working with over 20 clients, assessing their physical and mental wellness, needs, preferences, and abilities and using these to develop tailored care plans
- Recording 20 clients' progress 2 times a month, including charting referrals, home visits, and other notable interactions
- Listening to clients’ concerns and providing counseling or intervention as required
- Following up with discharging clients to ensure they were satisfied with services, and that they are still in good physical and mental health.
Direct Support Professional
Cardinal Hayes Home for Children
01.2014 - Current
- Experienced caregiver and patient advocate who provides the guidance, support, and resources needed for people with intellectual and developmental disabilities to build independence and realize their full potential
- Liaise between clients and community members, helping individuals integrate and engage fully in their communities for improved quality of life.
Case Manager
Astor Family Services
05.2010 - 02.2015
- Dedicated Case Manager with 5 years of experience delivering high-quality care and case-management services to diverse patient groups
- Instrumental in collaborating with cross-functional teams to meet the needs of patients
- Adept at developing and implementing therapeutic plans for patients and families.
Education
BS - Technical Management with a concentration in Human Resource Management
DeVry University
03.2024
AS - Accounting
Dutchess Community College
05.2006
Skills
- Bilingual in Spanish
- Proficient with Microsoft software
- Team player
- Excellent time management skills
- Conflict management
- Documentation
- Analytics
Timeline
Direct Support Professional
Cardinal Hayes Home for Children
01.2014 - Current
Case Manager
Astor Family Services
05.2010 - 02.2015
Direct Support Professional
Case Manager
BS - Technical Management with a concentration in Human Resource Management
DeVry University
AS - Accounting
Dutchess Community College
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