Desiree A Martinez
Erie,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Erie Homes for Children and Adults Inc
Erie, Pennsylvania
07.2025 - Current
- Facilitated daily living activities for individuals with developmental disabilities.
- Enhanced communication and social interaction skills among clients.
- Accompanied individuals on community outings to promote independence and integration.
Nursing Assistant
UPMC Hamot
03.2024 - 06.2024
- Supported patient care through daily living activities and various therapeutic interventions.
- Executed core nursing assistant responsibilities alongside additional specialized tasks as needed.
- Promoted a professional and courteous environment by demonstrating respect for patients and families.
Office Assistant I
UPMC Hamot
08.2023 - 03.2024
- Scheduled, coordinated, and rescheduled patient appointments efficiently.
- Relayed important messages to staff and providers to ensure smooth operations.
- Verified essential information in medical records and computerized scheduling system.
Customer Service
Publix Super Market
08.2021 - 09.2022
- Delivered exceptional customer service by greeting customers, addressing inquiries, and resolving issues.
- Managed money services including check cashing, lottery, gift cards, money orders, and Western Union transactions.
- Provided bilingual customer support to ensure effective communication and satisfaction.
Education
High School Diploma - Orlando, FL
Colonial High School
Orlando, FL05.2019
Skills
- Bilingual in Spanish
- Customer Service Excellence
- Point of Sale Operations
- Adaptability to Change
- Team Collaboration
- Attention to Detail
Certifications And Clearances
- CPR & BLS, 05/01/24
- ACT 33 (Child Abuse), 06/01/24
- ACT 34 (PA Criminal Background), 06/01/24
- ACT 73 (FBI Fingerprints), 06/01/24
Languages
Spanish
Native/ Bilingual
Certification
- CPR & BLS - 07/2025
- Act 33 (Child Abuse Clearance) - 07/2025
- Act 34 (PA Criminal Background Check) - 07/2025
- Act 73 (FBI Fingerprints) - 07/2025
References
References available upon request.
Timeline
Direct Support Professional
Erie Homes for Children and Adults Inc
07.2025 - Current
Nursing Assistant
UPMC Hamot
03.2024 - 06.2024
Office Assistant I
UPMC Hamot
08.2023 - 03.2024
Customer Service
Publix Super Market
08.2021 - 09.2022
High School Diploma - Orlando, FL
Colonial High School
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