Griselda Macotela
Henrico,VA
Summary
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
General Service Corporation
Henrico, VA
11.2025 - Current
- Coordinated tenant communications to enhance satisfaction and resolve issues promptly.
- Assisted in managing leasing processes, ensuring compliance with property regulations and standards.
- Streamlined maintenance requests through effective tracking systems, improving response times and service delivery.
- Developed training materials for new staff, fostering a strong understanding of operational procedures.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Leasing Consultant
General Service Corporation
Henrico, VA
02.2025 - 10.2025
- Delivered exceptional customer service to prospective tenants, enhancing overall satisfaction and retention rates.
- Conducted property tours, effectively showcasing amenities and features to attract potential residents.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Collaborated with marketing teams to develop promotional strategies that increased property visibility and engagement.
Bilingual Customer Service Representative
General Service Corporation
Henrico, VA
11.2021 - 02.2025
- Answered incoming calls promptly and professionally greeting each caller.
- Assisted Spanish-speaking customers in both Spanish and English to successfully assist customers.
- Participated in training sessions designed to improve performance in customer service.
- Developed strong relationships with customers by providing timely responses and follow-up support.
Production Worker
Dynalec Corporation
Sodus, NY
03.2014 - 05.2021
- Followed detailed instructions from supervisors for daily tasks.
- Collaborated with team members to achieve daily production needs.
- Utilized blueprints and schematics to accurately assemble products efficiently.
- Organized daily checks and reported observations to maintain operations.
- Ensured all paperwork was completed accurately prior to submitting for review.
Skills
- Customer support
- Team collaboration
- Database maintenance
- Active listening
- Service recommendations
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Attention to detail
- Calm and professional under pressure
Timeline
Assistant Property Manager
General Service Corporation
11.2025 - Current
Leasing Consultant
General Service Corporation
02.2025 - 10.2025
Bilingual Customer Service Representative
General Service Corporation
11.2021 - 02.2025
Production Worker
Dynalec Corporation
03.2014 - 05.2021