Griselda Marquez
Rialto,CA
Summary
Seasoned customer service supervisor with a focus on effective communication and team development. A knowledgeable manager in money handling, team, and food management. Leading and motivating workers to provide excellent service each time. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.
Overview
9
9
years of professional experience
Work History
Shift Manager
Taco Bell
Rialto, California
04.2023 - Current
- Trained new employees on food safety and customer service protocols to ensure compliance and enhance customer satisfaction.
- Monitored food quality and presentation to meet company standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff and customers.
- Ensured completion of all opening and closing duties was completed accurately according to guidelines.
Food Cost Manager
Panera Bread
Rialto, CA
01.2019 - 11.2022
- Analyzed cost data to identify trends and variances, informing budget adjustments and reducing food expenses.
- Oversaw inventory management and ensured stock availability for smooth operations.
- Monitored food quality and preparation to meet company standards.
- Managed daily operations to optimize service efficiency and enhance customer satisfaction.
- Collaborated with team members to streamline workflow, resulting in improved service delivery.
- Developed and maintained positive relationships with customers for enhanced service experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Package Handler
Fed Ex Ground
Bloomington, California
04.2018 - 12.2018
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Assisted in loading delivery trucks with prepared packages.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Operated conveyor belts and loading equipment safely and efficiently.
- Assisted in training new employees on package handling processes.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Medical Office Administrative Assistant
Dr.Morris Kokhab
Upland, California
07.2017 - 09.2017
- Coordinated patient scheduling and organized appointments to optimize office flow.
- Answered incoming calls, scheduled appointments, and managed calendars for physicians.
- Responded to incoming calls and addressed patient inquiries with professionalism and care to enhance patient experience.
- Maintained patient records and ensured data accuracy in system to support effective care.
- Processed insurance claims and verified patient eligibility for services.
- Scheduled follow-up appointments for patients after their initial visit.
- Created a warm and professional environment by greeting patients and visitors upon arrival.
- Maintained cleanliness of the office by restocking supplies, cleaning exam rooms.
Education
Associate of Science - Medical Office Administration/Billing & Coding
San Joaquin Valley College
Ontario, CA07-2017
High School Diploma -
Eisenhower High School
Rialto, CA06-2016
Skills
- Inventory management
- Workflow coordination
- Data analysis
- Problem solving
- Time management
- Goal setting and achievement
- Effective communication
- Willingness to learn
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Manager
Taco Bell
04.2023 - Current
Food Cost Manager
Panera Bread
01.2019 - 11.2022
Package Handler
Fed Ex Ground
04.2018 - 12.2018
Medical Office Administrative Assistant
Dr.Morris Kokhab
07.2017 - 09.2017
Associate of Science - Medical Office Administration/Billing & Coding
San Joaquin Valley College
High School Diploma -
Eisenhower High School