GRISELDA VILLAGOMEZ

General Manager

WINNEMUCCA MOTEL /SUPER8

11.2009 - Current

Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Increased customer service ratings through personable service.
Solicited and reviewed guest feedback and promptly resolved complaints.
Planned and executed marketing activities to improve property brand and increase revenue.