Griselda Yazmin Nicol
Baytown
Summary
Knowledgeable Lead Teacher with strong leadership background, excellent program management expertise and devotion to meeting learning needs of each student. Well-organized in planning lessons and activities to diversify instruction and engage students. Analytical problem-solver successful in calmly approaching classroom or student personal problems to devise appropriate interventions and resolve concerns.
Overview
4
4
years of professional experience
Work History
Lead Teacher
Redeemer Lutheran Child Development Center
Baytown
01.2026 - 06.2026
- Developed engaging lesson plans for diverse age groups at a child development center.
- Facilitated a safe and nurturing classroom environment for young children.
- Collaborated with parents to discuss children's progress and address concerns.
- Organized activities to promote physical, mental and social development of each child.
Customer Service Representative
Humana
Baytown
06.2022 - 01.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed customer inquiries through phone and chat support channels.
- Resolved issues by identifying customer needs and providing appropriate solutions.
- Handled escalated complaints by employing effective conflict resolution techniques.
- Documented customer interactions in the CRM system accurately and promptly.
Education
Simon Rivera Early College High School
Brownsville, TexasSkills
- lesson planning
- classroom management
- child development
- parent communication
- issue resolution
- educational resources
- effective communication
- time management
- adaptability
- Bilingual fluency in Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Lead Teacher
Redeemer Lutheran Child Development Center
01.2026 - 06.2026
Customer Service Representative
Humana
06.2022 - 01.2026
Simon Rivera Early College High School