Griselle Pagan Morales
Orlando,FL
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Medicare Licensed Agent
Health Plan One
09.2021 - 12.2024
- Conducted comprehensive needs assessments, enabling tailored solutions for individual clients.
- Assisted clients with completion of applications and paperwork.
- Increased client satisfaction by efficiently addressing and resolving Medicare-related concerns.
- Maintained up-to-date knowledge of industry regulations, ensuring accurate information dissemination.
- Continuously exceeded performance metrics, establishing new benchmarks for success within the team.
- Conducted approximately 70+ calls a day (Inbound and outbound).
Sales Representative
Angi
05.2021 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Conducted approximately 150+ outbound calls per day.
Recruiting Manager
Grooglobal
06.2020 - 04.2021
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
- Increased employee retention rates by designing comprehensive onboarding programs for new hires.
Assistant Manager
T-Mobile Authorized Dealer
03.2015 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed a team of 10 junior staff members.
Education
Associate of Arts - Paralegal Studies
Penn Foster College
Scottsdale, AZ06-2026
Diploma - Medical Billing And Coding
Anthem College
Orlando, FL06-2012
Skills
- Problem-solving skills
- Customer service and care
- Organizational skills
- Goal-oriented mindset
- Ensuring customer satisfaction
- Critical thinking
- Call management
- Persuasive speaking
- Product sales
- Sales closing
- Contract negotiations
- Lead prospecting
Languages
English
Professional
Spanish
Professional
Timeline
Medicare Licensed Agent
Health Plan One
09.2021 - 12.2024
Sales Representative
Angi
05.2021 - 08.2021
Recruiting Manager
Grooglobal
06.2020 - 04.2021
Assistant Manager
T-Mobile Authorized Dealer
03.2015 - 05.2020
Associate of Arts - Paralegal Studies
Penn Foster College
Diploma - Medical Billing And Coding
Anthem College
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