Grismery Rosario
Knightdale,NC
Summary
Results-driven individual with strong communication and organizational skills in customer service settings. Successfully collaborated with diverse teams to enhance customer experiences and resolve issues, consistently achieving high satisfaction rates.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Spa and jacuzzi
Manger
Raleigh, North Carolina
04.2024 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Delivered attentive service to customers during face-to-face interactions and phone conversations.
- Coordinated with team members to meet project objectives and adhere to deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.k
- Recognized by management for providing exceptional customer service.
Rosario cleaning service
Own Business
Raleigh, North Carolina
01.2023 - Current
- Collaborated with diverse coworkers to accomplish goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Elevated customer satisfaction by developing creative solutions to challenges.
Calyx Living Of Durham
Activities coordinator
Durham, North Carolina
02.2025 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Organized activities for diverse groups, increasing participant interaction and enjoyment.
- Coordinated logistics for events, ensuring smooth execution and timely setup.
- Developed program schedules, aligning activities with participant interests and needs.
- Collaborated with vendors to secure resources and materials for events.
- Trained volunteers in activity facilitation, strengthening team support and collaboration.
- Managed participant registrations, maintaining accurate records and communication channels.
- Evaluated participant feedback to enhance future programming and overall experiences.
- Facilitated workshops that promoted skill development and community engagement initiatives.
- Organized recreational activities to promote social interaction among participants.
- Coordinated transportation arrangements for field trips or special events.
- Conducted daily evaluations of program activities to ensure that objectives are met.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Ensured safety protocols were adhered to during all activities.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Analyzed data from past events to identify areas for improvement.
- Monitored progress of participants to track measurable data for plan of care goals.
Cadence of North Raleigh
PCA and Dietary Aide
Raleigh, North Carolina
09.2021 - 07.2022
- Prioritized and organized tasks to meet service goals and enhance team productivity.
- Resolved issues using strong problem-solving skills, ensuring smooth operations.
- Prepared and served nutritious meals according to dietary guidelines.
- Assisted kitchen staff with food preparation and presentation tasks.
- Maintained cleanliness and organization of dining areas and kitchen facilities.
- Communicated dietary needs to team members for individualized meal planning.
- Supported residents with meal choices to enhance dining experience.
- Set up trays and food service carts to deliver food to residents.
- Engaged with residents to create positive and enriching dining experiences.
- Informed supervisor about any changes in patient's dietary needs or preferences.
PCA
Sunrise Senior Living
Raleigh, North Carolina
08.2020 - 07.2021
- Assisted residents with daily living activities and personal care needs.
- Monitored resident health and reported changes to nursing staff promptly.
- Facilitated social activities that enhanced mental stimulation and wellbeing of residents.
- Communicated effectively with families regarding resident care and needs.
- Followed safety protocols and guidelines to ensure a secure environment for residents.
- Recorded resident care activities in electronic health records to ensure accurate and up-to-date documentation.
- Delivered emotional support and companionship to elderly clients, helping to alleviate feelings of loneliness and depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
Manager
McDonald's
Raleigh, North Carolina
02.2017 - 11.2019
- Managed inventory control to ensure stock availability and support uninterrupted service.
- Implemented quality standards for food safety and cleanliness in the restaurant.
- Coordinated with team members to create memorable customer experiences.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Enforced company policies and procedures among all staff members consistently.
- Trained new employees on customer service and operational procedures to enhance service quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Roseville High School
Raleigh, NC06-2022
Some College (No Degree) - Nursing
Wake Tech Community College
Raleigh, NC04-2026
Skills
- Event coordination
- Personal care assistance
- Patient care
- Health monitoring
- Customer service
- Team collaboration
- Problem solving
- Task organization
- Time management
- Attention to detail
- Quality control procedures
- Deadline oriented
- Data entry
- File management
- Attention to detail
- Records management
- Document scanning
- Data validation
- Information verification
- Collecting information
- Task organization
- Microsoft office expertise
- Fast typing speed
- Word processing
- Effective communication
- Communication skills
- Training and mentoring
- Collecting information
Languages
English
Professional
Spanish
Professional
Certification
PCA certification
Timeline
Calyx Living Of Durham
Activities coordinator
02.2025 - 01.2026
Spa and jacuzzi
Manger
04.2024 - Current
Rosario cleaning service
Own Business
01.2023 - Current
Cadence of North Raleigh
PCA and Dietary Aide
09.2021 - 07.2022
PCA
Sunrise Senior Living
08.2020 - 07.2021
Manager
McDonald's
02.2017 - 11.2019
High School Diploma -
Roseville High School
Some College (No Degree) - Nursing
Wake Tech Community College