Grissel Castillo-Perez
Brooklyn,NY
Summary
Skilled in traffic and pedestrian safety, I excelled at NYPD School Safety, ensuring secure crossings and maintaining vigilant communication. A bilingual professional, I adeptly managed client relationships across roles, from administrative tasks at Unicare C.D.C to providing exceptional customer service at Toby's Wig Salon. My patience and organizational skills have consistently enhanced team support and safety protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
School Crossing Guard
NYPD School Safety
Brooklyn, NY
04.2018 - Current
- Monitored traffic to ensure safe passage of pedestrians.
- Ensured that all vehicles stopped at designated stops while children crossed the street.
- Maintained communication with school officials regarding any changes in traffic patterns or other potential hazards near school crossings.
- Wore protective and reflective gear regularly.
Office Administrative Assistant
Unicare C.D.C
Brooklyn, NY
05.2023 - 09.2024
- Scheduled appointments for management team members.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
Salon Receptionist
Toby's Wig Salon
Brooklyn, NY
01.2021 - 04.2023
- Provided information about services, products and prices to customers.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Collaborated with team members to ensure high standards of customer service were met consistently.
Private Nanny
Pal Family
Brooklyn, NY
01.2013 - 12.2020
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Administered medication according to parental instructions.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Transported the children safely to appointments, social engagements or recreational activities.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
Education
High School Diploma -
FDR
Brooklyn, NY06-2007
Some College (No Degree) -
BMCC
New York, NYHostos Community College
Bronx, NYSkills
- Patience and tolerance
- Bilingual in [Spanish]
- Safety awareness
- Client relationship management
- File management
- Team support
- Hospitality and accommodation
- Multitasking and organization
- Customer service
- Traffic management
- Pedestrian safety
Certification
- Certified Phlebotomy Technician.
- CNA.
Languages
Spanish
Professional
Timeline
Office Administrative Assistant
Unicare C.D.C
05.2023 - 09.2024
Salon Receptionist
Toby's Wig Salon
01.2021 - 04.2023
School Crossing Guard
NYPD School Safety
04.2018 - Current
Private Nanny
Pal Family
01.2013 - 12.2020
High School Diploma -
FDR
Some College (No Degree) -
BMCC
Hostos Community College