Grisselle Rivera Santiago
Miami,FL
Summary
Driven and accomplished professional with a proven track record at Hollywood Institute Of Beauty Careers, excelling in customer satisfaction and advanced skin care treatments. Expert in microdermabrasion and strong communication, I significantly enhanced client experiences and retention. Skilled in affordable housing regulations, ensuring client rights and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Hollywood Institute Of Beauty Careers
04.2024 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
Housing Specialist
Nanmckay
10.2023 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Customer Service Representative
Jessie Trice Community Health Systems
03.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Esthetician
Hollywood Institute of Beauty Careers
Hollywood, FL11.2024
GED -
Reading Area Community College
Reading, PA09.2006
Skills
- Strong Communication Skills
- Appointment Scheduling
- Anti-aging treatments
- Microdermabrasion expertise
- Sales and upselling abilities
- Eyebrow shaping mastery
- Body waxing specialist
- Eyelash extension application
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair Housing Regulations
Certification
- Certified Notary Public,
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Licensed Esthetician
Hollywood Institute Of Beauty Careers
04.2024 - Current
Housing Specialist
Nanmckay
10.2023 - Current
Customer Service Representative
Jessie Trice Community Health Systems
03.2021 - 09.2023
No Degree - Esthetician
Hollywood Institute of Beauty Careers
GED -
Reading Area Community College
- Certified Notary Public,
Similar Profiles
SHANTAE SAMUDASHANTAE SAMUDA
STUDENT ESTHETICIAN at Hollywood Institute of Beauty CareersSTUDENT ESTHETICIAN at Hollywood Institute of Beauty Careers
Ashley GayeAshley Gaye
Skincare Consultant at Hollywood Institute Of Beauty CareersSkincare Consultant at Hollywood Institute Of Beauty Careers
Alayna GierlachAlayna Gierlach
Student Nail Tech at Hollywood Institute Of Beauty CareersStudent Nail Tech at Hollywood Institute Of Beauty Careers