Grit Budd
The Pilot Place
Sarasota,FL
1
Language
27
years of professional experience
Operations Manager experienced in team leadership, conflict resolution, and customer service. Achieved operational efficiency and enhanced client satisfaction through streamlined processes and effective team training. Focused on fostering positive client relationships and supporting organizational growth.
Work History
Administrator - Business Operations
1 Year 1 Month- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled incoming calls and inquiries, providing accurate information to clients and resolving issues promptly.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Manager
1 Year 2 Months- Developed and implemented sales strategies to increase store revenue and improve customer engagement.
- Trained and mentored team members to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends, optimize inventory management, and drive promotional efforts.
- Collaborated with marketing teams to create in-store promotions that boosted foot traffic and conversions.
- Fostered relationships with customers to enhance loyalty and encourage repeat business through exceptional service.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Branch Manager/District Manager
21 Years 11 Months- Managed daily operations and delivered high-quality care for seniors.
- Developed and implemented training programs for staff, enhancing service quality and compliance.
- Managed budgeting and financial reporting, streamlining resource allocation across the branch.
- Cultivated relationships with clients and families.
- Analyzed operational processes, identifying areas for efficiency improvements and cost reduction.
- Led recruitment efforts, attracting top talent to maintain a skilled caregiving team.
- Coordinated community outreach initiatives, increasing brand awareness and client referrals.
- Evaluated staff performance regularly.
- Evaluated staff performance regularly, providing constructive feedback to foster professional development.
- Continuously monitored branch performance, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions.
- Complied with regulatory guidelines and requirements (state licenses) and any other requirements,
- Worked on scheduling, payroll, billing , and administrative functions.
- Supervised all patient care to make sure all clients get the best care.
- Client visits to ensure all services are performed as need and if services needed to be adjusted.
- Oversees all staffing departments to ensure all clients are covered for a smooth continuity of care for all clients.
- Talked to CEO once a week to talk about any changes or possible improvements.
Education
Associates - Business Administration
High School Diploma
Skills
Operations management
Staff management
Staff supervision
Team leadership
Team development
Talent acquisition
Employee oversight
CRM management
Customer service
Cross-functional teamwork
Decision-making
Problem-solving
Staff training
Written communication
Conflict resolution
Eye for detail
Bilingual communication
Languages
German
Native or Bilingual
Timeline
Administrator - Business Operations
The Pilot Place
2025.07 - CurrentRead More
Sales Manager
Dillards Department Store
2024.05 - 2025.07Read More
Branch Manager/District Manager
Caregivers for Seniors
2000.01 - 2021.12Read More
IV Tech
Associates from Business Administration
Read More
Kalinin Oberschule
High School Diploma
Read More