Gregory Robison
Olympia,WA
Summary
I am a highly motivated person who has had experience in mainly Customer Service for most of my career. I am personable and professional with exemplary customer service skills. I am knowledgeable in tackling issues and concerns. I am now looking to take my career as a Customer Service Manager to the next level.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Storman's Inc
1932 4th Ave E, Olympia WA, 98502
04.2013 - Current
- Increase team productivity by providing ongoing training and support to cashiers.
- Reduce customer complaints by proactively addressing issues and offering the correct solutions.
- Enhance customer satisfaction by streamlining store support processes.
- Manage a team of cashiers by fostering a positive work environment focused on teamwork and collaboration.
- Facilitate clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Maintain a professional demeanor by staying calm when addressing unhappy or angry customers.
- Open and close store location and monitor shift changes to uphold successful operations.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Science - Computer Science
SPSCC
Tumwater, WAHigh School Diploma -
River Ridge High School
Lacey, WA2001
Skills
- Complaint Resolution
- Schedule Coordination
- Handling Escalations
- Training and Mentoring
- Technical Support
- Cash Handling
- Relationship Building
- Decision-Making
- Staff Management
- Time Management
- Loss Prevention
- Customer-Focused
Timeline
Customer Service Manager
Storman's Inc
04.2013 - Current
Associate of Science - Computer Science
SPSCC
High School Diploma -
River Ridge High School