Gregory Robison
Olympia,WA
Summary
I am a highly motivated person who has had experience in mainly Customer Service for most of my career. I am personable and professional with exemplary customer service skills. I am knowledgeable in tackling issues and concerns. I am now looking to take my career as a Customer Service Manager to the next level.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Storman's Inc
04.2013 - Current
- Increase team productivity by providing ongoing training and support to cashiers.
- Reduce customer complaints by proactively addressing issues and offering the correct solutions.
- Enhance customer satisfaction by streamlining store support processes.
- Manage a team of cashiers by fostering a positive work environment focused on teamwork and collaboration.
- Facilitate clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Maintain a professional demeanor by staying calm when addressing unhappy or angry customers.
- Open and close store location and monitor shift changes to uphold successful operations.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Science - Computer Science
SPSCC
Tumwater, WAHigh School Diploma -
River Ridge High School
Lacey, WA2001
Skills
- Complaint Resolution
- Schedule Coordination
- Handling Escalations
- Training and Mentoring
- Technical Support
- Cash Handling
- Relationship Building
- Decision-Making
- Staff Management
- Time Management
- Loss Prevention
- Customer-Focused
Timeline
Customer Service Manager
Storman's Inc
04.2013 - Current
Associate of Science - Computer Science
SPSCC
High School Diploma -
River Ridge High School
Similar Profiles
Arleen BalajadiaArleen Balajadia
Sandwich Artist at Storman's Inc. (Subway)Sandwich Artist at Storman's Inc. (Subway)
Violet NunezViolet Nunez
Paraeducator at North Thurston Public SchoolsParaeducator at North Thurston Public Schools
Marilin LipskiMarilin Lipski
Student at Bodymechanics School of Myotherapy and MassageStudent at Bodymechanics School of Myotherapy and Massage
Courtney HickmanCourtney Hickman
Assistant Track and Field Coach at Yelm High SchoolAssistant Track and Field Coach at Yelm High School
Lucas HicksLucas Hicks
Landscaper and General Laborer at Self-employeedLandscaper and General Laborer at Self-employeed