Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gisela Romero

Mohave Valley,AZ

Summary

Medical Assistant with extensive experience at AKDHC, skilled in EMR/EHR and HIPAA compliance. Proven track record in enhancing patient engagement and satisfaction through compassionate care and effective communication. A reliable team player fluent in Spanish, dedicated to improving health outcomes and streamlining administrative processes.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

12
12
years of professional experience

Work History

Medical Assistant

AKDHC
04.2018 - Current
  • Triage patient lab results and notify physicians of any urgent or critical values.
  • Enter lab value into patients chart when needed
  • Room patients and enter vital signs, weight, blood pressure, temperature and heart rate
  • Enter patients health history and update medications
  • Obtain prior authorizations from insurance on procedures or medications
  • Create lab orders, procedure orders, and send medication to pharmacies
  • Managed patient scheduling or cancelling appointments
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Educated patients on treatment plans, medications, and preventive care measures to enhance health outcomes.

Office Leader

AKDHC
09.2021 - 09.2023
  • Attend corporate meetings and notifying staff if needed
  • Approve time off request while maintaining a smooth work flow
  • Managed team performance, providing coaching and support to ensure high-quality service delivery.
  • Implemented training programs for staff, enhancing skills and knowledge in office procedures and policies.
  • Developed strategic plans to improve patient engagement and satisfaction within the clinic setting.
  • Established best practices for administrative functions, resulting in increased team productivity and accuracy.
  • Maintained high levels of customer satisfaction by addressing inquiries promptly and professionally.
  • Facilitated timely completion of projects through diligent task delegation and deadline enforcement.
  • Supervised office staff, providing guidance, training, and performance evaluations for continuous improvement.
  • Completed daily logs for management review.

Medical Assistant

Valley View Medical Center
08.2013 - 04.2018
  • Assisted healthcare professionals in patient assessments and clinical procedures.
  • Room patients and enter vital signs weight, blood pressure, temperature, heart rate, pulse oximetry
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Perform urine dips, check patients Hemoglobin A1C
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Remove stitches, staples and drains
  • Provide casting material and casting patients when needed due to fractures, removing cast when not needed anymore
  • Preparing injections for physician to administer
  • Obtain prior authorizations from insurance for procedures/surgery or medications
  • Schedule patients for surgery, and making sure records needed are obtained
  • Answer phone calls, schedule and cancel appointments

Education

Registered Medical Assistant - Medical Field

American Medical Technologist
On Line
07-2015

Skills

  • HIPAA compliance
  • Medical terminology knowledge
  • EMR / EHR
  • Data entry
  • Reliable team player
  • Compassionate
  • Professionalism and ethics
  • Fluent in Spanish
  • Payment collection

Timeline

Office Leader

AKDHC
09.2021 - 09.2023

Medical Assistant

AKDHC
04.2018 - Current

Medical Assistant

Valley View Medical Center
08.2013 - 04.2018

Registered Medical Assistant - Medical Field

American Medical Technologist

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