G.S Thapa
Myrtle Beach
Summary
Results-driven restaurant owner with expertise in menu development, staff supervision, and business planning. Focused on enhancing service quality and operational efficiency to drive customer satisfaction.
Overview
14
14
years of professional experience
Work History
Restaurant Owner
Art Burger Sushi Bar
Myrtle Beach, SC
10.2022 - Current
- Developed and implemented operational procedures to enhance service efficiency and customer satisfaction.
- Managed inventory controls, ensuring optimal stock levels and minimizing waste in food preparation.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Analyzed sales data to identify trends, adjusting menus and pricing strategies accordingly.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and implemented comprehensive business plan to maximise restaurant success.
Banquet Manager
Hilton Hotel & Resorts
Myrtle Beach, SC
03.2018 - 09.2022
- Coordinated and executed successful banquet events, ensuring seamless service and guest satisfaction.
- Developed and implemented training programs for staff, enhancing service delivery and operational efficiency.
- Managed vendor relationships to secure quality supplies while negotiating favorable contracts.
- Oversaw event setup and breakdown, ensuring adherence to venue standards and client specifications.
- Monitored inventory levels and ordered supplies as needed to maintain operational readiness for events.
- Led pre-event meetings with team members to outline roles, responsibilities, and timelines for successful execution.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Banquet Manager/Task Force
Hilton Hotel & Resorts
Salt Lake City, UT
10.2018 - 11.2018
- Oversaw banquet operations, ensuring seamless execution of events and guest satisfaction.
- Coordinated logistics for large-scale functions, optimizing space utilization and resource allocation.
- Managed vendor relationships, negotiating contracts to enhance service delivery and cost efficiency.
- Trained and mentored staff on service standards and operational procedures, fostering a high-performing team environment.
Food and Beverage Manager
Hilton Hotels Worldwide
Myrtle Beach, SC
02.2015 - 03.2018
- Managed daily food and beverage operations, ensuring high standards of quality and service.
- Developed and implemented training programs for staff to enhance service efficiency and customer satisfaction.
- Oversaw inventory management, maintaining optimal stock levels and reducing waste through effective planning.
- Collaborated with culinary team to design innovative menu offerings that aligned with brand standards and guest preferences.
Outlet Manager
Embassy Suites
Myrtle Beach, SC
02.2012 - 01.2015
- Managed daily operations to ensure exceptional guest experiences and satisfaction levels.
- Oversaw staff training programs, enhancing team performance and service quality.
- Implemented cost control measures, optimizing departmental budgets and resources.
- Developed and maintained relationships with vendors to secure competitive pricing and quality supplies.
Education
Bachelor - Tourism And Hotel Management
American Hospitality Academy
NepalSkills
- Menu development
- Staff supervision
- Business planning
- Customer engagement
- Staff management
- Small business operations
- POS system operation
- Labor cost controls
- Delphi /Salesforce
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Restaurant Owner
Art Burger Sushi Bar
10.2022 - Current
Banquet Manager/Task Force
Hilton Hotel & Resorts
10.2018 - 11.2018
Banquet Manager
Hilton Hotel & Resorts
03.2018 - 09.2022
Food and Beverage Manager
Hilton Hotels Worldwide
02.2015 - 03.2018
Outlet Manager
Embassy Suites
02.2012 - 01.2015
Bachelor - Tourism And Hotel Management
American Hospitality Academy