Summary
Overview
Work History
Education
Skills
AVAILABILITY
Timeline
Generic

Gatika Stephenson

Muskegon

Summary

Customer-focused support professional with 10+ years of fully remote experience delivering high-quality service in high-volume environments. Proven expertise in phone, chat, and email support with a strong track record of resolving complex issues, maintaining customer satisfaction, and supporting retention. Highly skilled in Zendesk, Salesforce, Slack, and Zoom with experience handling 50–60 inbound/outbound interactions daily across global organizations.

Overview

11
11
years of professional experience

Work History

Independent Remote Customer Service Agent

Arise Virtual Solutions
Remote
12.2024 - 01.2026
  • Facilitated remote customer service support for diverse client programs.
  • Managed phone communications to provide effective assistance for customer inquiries, order support, and account resolution.
  • Maintained high standards of time management and accountability during independent project execution.

Remote Customer Support Associate

Amazon
Remote
03.2023 - 12.2023
  • Facilitated high-quality customer service to enhance user experience for one of the world's largest online retail platforms.
  • Facilitated communication through 50–60 daily calls, addressing account issues, order inquiries, billing questions, and technical support.
  • Achieved and exceeded established benchmarks for customer satisfaction and operational efficiency.

Remote Customer Support Specialist

Yardi
Remote
05.2015 - 01.2023
  • Facilitated ongoing remote assistance to enhance user experience with property management and real estate software.
  • Executed high-volume outbound call strategies, consistently delivering strong service quality to clients.
  • Established and maintained strong client relationships by delivering transparent communication and addressing challenges proactively.

Education

Bachelor of Science - Business Communications

Southern New Hampshire Univeristy
Online
07-2028

Skills

  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Customer service
  • Call center experience
  • Customer focus
  • CRM software

AVAILABILITY

  • Open to full-time, remote roles
  • Phone, chat, or email-based support
  • Flexible scheduling, including evenings or weekends if required

Timeline

Independent Remote Customer Service Agent

Arise Virtual Solutions
12.2024 - 01.2026

Remote Customer Support Associate

Amazon
03.2023 - 12.2023

Remote Customer Support Specialist

Yardi
05.2015 - 01.2023

Bachelor of Science - Business Communications

Southern New Hampshire Univeristy