Guadalupe Abarca
San Diego,CA
Summary
Experienced Customer Service Representative with a strong background in retail, hospitality, and restaurant settings. Skilled in establishing rapport and resolving customer issues through effective communication. Managed teams of over five associates, handled high cash volumes, and maintained accurate inventory to enhance customer satisfaction.
Overview
23
23
years of professional experience
Work History
Barista
Starbucks
San Diego, CA
02.2023 - Current
- Greet customers warmly and deliver responsive customer service by using clear communication and a friendly approach
- Prepared drinks efficiently and accurately, leveraging product knowledge and attention to detail to enhance customer satisfaction
- Managed competing drink orders and customer requests by prioritizing tasks to maintain smooth service flow
- Communicate with customers and team members to clarify orders and support a smooth, efficient service experience
- Handled cash transactions with precision, ensuring a seamless service experience during customer interactions
Senior Service Representative
Jeromes Furniture
San Diego, CA
01.2015 - 07.2022
- Answered incoming calls, emails, and requests, delivering frontline customer support and assisting with product and service transactions to enhance customer satisfaction
- Respond to client, vendor, and warranty inquiries via email and telephone, providing updated and accurate information to support timely resolutions
- Resolve product and consumer complaints by demonstrating excellent communication skills and providing clear, customer-focused assistance
- De-escalate problematic customer concerns by maintaining a calm, friendly demeanor and applying active listening and conflict-resolution skills
- Resolved product and consumer complaints by utilizing strong communication skills and offering clear, customer-focused assistance to ensure positive outcomes
Stand Lead
Petco Park Stadium
San Diego, CA
03.2004 - 05.2015
- Oversaw stand with 5+ associates, coordinated daily operations to enhance service delivery through effective team leadership
- Managed cash handling, distributed funds to cashier registers, ensured accurate cash control and operational readiness
- Conducted daily inventory to track supplies and ensure consistent product availability for seamless service operations
Waitress/Caterer
Trevi Ristorante
San Diego, CA
11.2010 - 10.2013
- Delivered excellent customer service by promptly addressing guest needs and ensuring a positive dining experience
- Maintained clean and professional restaurant environment by organizing service areas and upholding operational standards
- Answered phone, took to-go orders, and managed reservations with clear communication and accurate order details
- Answer the phone, take to-go orders, and manage reservations using clear communication and accurate order details
Education
High school or equivalent -
Garfield High School
San Diego, CASkills
- Customer service
- Order Management
- Cash Handling
- Inventory Control
- Attention to detail
- Effective communication
- Spanish
- Bilingual speaker
- Microsoft Office
- Microsoft Office proficiency
- Fast Typing
- Conflict Resolution
- Time management
- Problem solving
- Team-oriented with great intercommunication skills
Timeline
Barista
Starbucks
02.2023 - Current
Senior Service Representative
Jeromes Furniture
01.2015 - 07.2022
Waitress/Caterer
Trevi Ristorante
11.2010 - 10.2013
Stand Lead
Petco Park Stadium
03.2004 - 05.2015
High school or equivalent -
Garfield High School