Guadalupe Aguirre
Upland,CA
Summary
Dynamic and driven professional eager to embrace new challenges and opportunities for growth. Strong work ethic, adaptability, and exceptional interpersonal skills foster collaboration and productivity. Proven ability to thrive in independent work environments while rapidly mastering new concepts and technologies. Committed to delivering high-quality results and contributing positively to team objectives.
Overview
14
14
years of professional experience
Work History
Patient Access Coordinator
Pomona Valley Hospital and Medical Center
Pomona, CA
09.2024 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with hospital policies.
- Coordinated insurance verification for patients, enhancing financial clearance efficiency prior to appointments.
- Streamlined appointment scheduling operations, improving patient flow and reducing wait times significantly.
- Implemented quality control measures to ensure accuracy in patient information management across departments.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed over 100 of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Verified patient insurance eligibility and entered patient information into system.
Medical Assistant
Parkside Medical Group
Upland, CA
11.2012 - 09.2024
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Scheduled appointments, managed phone calls, and verified insurance coverage.
Education
GED -
Chaffey High School
Ontario, CAMedical Assistant - Medical Assistant
Chaffey High School
Ontario, CASkills
- Patient Scheduling
- Patient Flow Management
- Payment Collection
- HIPAA Compliance
- Clinical Documentation
- Medical terminology in English and Spanish
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Electronic health records
- Patient Care Coordination
- Strong organization
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Coordinator
Pomona Valley Hospital and Medical Center
09.2024 - Current
Medical Assistant
Parkside Medical Group
11.2012 - 09.2024
GED -
Chaffey High School
Medical Assistant - Medical Assistant
Chaffey High School
References
References available upon request.