Guadalupe Bautista
Plainfield,NJ
Summary
Experience at Amazon as a Sortation Associate, enhancing productivity through effective team collaboration and problem resolution. Proficient in package handling and committed to maintaining warehouse safety standards.
Experience with handling customer interactions and resolving issues promptly. Proven customer service skills from Grupollo, where I efficiently processed transactions and resolved inquiries, ensuring high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sortation Associate
Amazon
Middlesex, NJ
08.2023 - 02.2026
- Monitored workflow to identify and resolve bottlenecks in operations.
- Operated sorting machinery to ensure efficient package processing.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Increased productivity by working collaboratively with team members to meet deadlines.
Customer Service Cashier
Grupollo
CDMX, MÉXICO
01.2021 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Assisted in managing store promotions to drive sales engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
Colegio Bachilleres N°15
CDMX, Mexico08.2020
Skills
- Customer service
- Problem resolution
- Call center experience
- Package handling
- Warehouse safety
- Team collaboration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sortation Associate
Amazon
08.2023 - 02.2026
Customer Service Cashier
Grupollo
01.2021 - 02.2023
High School Diploma -
Colegio Bachilleres N°15