Guadalupe Campos-Robles
New Brunswick,NJ
Summary
Compassionate Financial Aid Administrator committed to educating students and families with respect to valuable financial aid programs. Excellent problem-solving, relationship-building, and well-organized skills. Advocate for assisting students achieve an affordable and quality education.
Overview
8
8
years of professional experience
Work History
Financial Aid Administrator
Middlesex College
08.2022 - Current
- Deliver engaging and informative presentations to students and colleagues on various financial aid topics, including scholarship opportunities, financial literacy, and the FAFSA application process.
- Contribute to the recruitment and selection of highly qualified candidates by serving as a member and chair of hiring interview committees, evaluating candidates' skills, experience, and fit for various positions.
- Conduct comprehensive quality assurance reviews of financial aid processes and data to ensure compliance with federal and NJ State regulations, identifying and resolving discrepancies to maintain program integrity.
- Efficiently manage financial aid processes and student data using Ellucian Colleague, ensuring accuracy, timeliness, and adherence to federal regulations.
- Manage the distribution of SEOG grants to eligible students, ensuring that financial aid was allocated effectively to support students with exceptional financial need.
- Ensure compliance with FERPA regulations by educating staff on student privacy rights and implementing appropriate safeguards for student education records.
- Lead the SAP appeals committee at Middlesex College, ensuring fair and impartial hearings for students appealing academic sanctions.
- Maintain financial compliance by conducting monthly Pell Grant and state aid reconciliations.
- Provide comprehensive guidance and hands-on support to students and parents throughout the FAFSA application process.
Success Bound Academic Coordinator
Middlesex College
05.2020 - 09.2022
- Assisted in developing a comprehensive curriculum for the college readiness program, including modules on standardized test preparation, study skills, and essay writing.
- Monitored the academic progress of scholars, identifying areas for improvement and providing individualized support.
- Developed a data collection and analysis system to track scholar participation, academic progress, and program outcomes.
- Prepared monthly reports for the director of grants, summarizing program performance and identifying trends.
- Created interactive and engaging lesson plans for a virtual college readiness seminar, covering topics such as college research, personal statements, and financial aid planning.
Financial Aid Assistant
Middlesex College
12.2021 - 08.2022
- Spearheaded the NJ STARS program, overseeing outreach, student identification, awarding, certification, and reconciliation.
- Collaborated with the EOF department to ensure timely and accurate disbursements.
- Led FAFSA workshops on a walk-in basis, successfully guiding them through the financial aid process.
- Counseled and advised current students and prospective students on financial aid eligibility, procedures, verification, and award process
- Manage confidential information in accordance to FERPA.
Enrollment Services Assistant
Middlesex College
12.2020 - 12.2021
- Provided comprehensive administrative support to the enrollment process, including application processing, registration, and transcript requests.
- Verified student eligibility for admission and financial aid.
- Assisted students with navigating enrollment systems and resolving enrollment-related issues.
- Processed transcripts and maintained student records.
- Prepared and distributed enrollment reports.
- Collaborated with faculty and staff to ensure smooth student onboarding.
- Provided customer service to students, parents, and prospective students.
- Maintained a positive and professional demeanor in all interactions.
Johnson & Johnson Peer Mentor
Middlesex College
09.2016 - 07.2017
- Provided mentorship to first-generation students throughout their freshman year, offering guidance on navigating college life, such as class selection, time management, and campus resources.
- Identified and promoted relevant campus programs aligned with mentees' interests and academic goals, ensuring their active participation in the college community.
- Responded promptly to student inquiries and concerns via social media, providing personalized support and fostering a sense of community.
- Adhered strictly to FERPA guidelines, ensuring that all student information was treated with the utmost privacy and confidentiality.
- Assisted instructor with class material preparation/distribution.
Student Technical Assistant
Middlesex College
09.2015 - 07.2017
- Assisted new and current students with general information about enrollment, class registration, deadlines, and document verification for financial aid.
- Participated in campus visit programs, including Open House, New Student Orientation, and tours.
- Assisted in the processing of applications by collecting and opening mail, scanning downloading, and uploading digital documents, and copying and filing original documents.
- Assisted students with completing/renewing their FAFSA applications and following up about required financial aid forms for verification.
- Interacted with prospective and current students professionally by phone, email or in-person to provide information and directed to desired staff members.
- Monitored and maintained all computer labs at the New Brunswick Center; reported all issues to administrators and Information Technology department.
Education
Bachelor of Science (B.S.) -
Rutgers University
New Brunswick, NJ08.2020
Associate of Science (A.S.) -
Middlesex College
Edison, NJ05.2017
Skills
- Data Collection and Manipulation
- Proficiency in use of common software applications; including but not limited to: MS Office - Word, Excel, PowerPoint, Outlook, SharePoint, One Drive, Teams
- Student counseling
- Problem solving
- Adaptability
- Ability to use multiple software programs Colleague, Canvas, Self Service; Currently with working knowledge
- Proficiency with Financial Aid related software such as; CPS, COD, NSLDS, and NJFAMS
Affiliations
- New Jersey Association of Student Financial Aid Administrators (NJASFAA)
- National Association of Student Financial Aid Administrators (NASFAA)
- Alpha Alpha Alpha Honor Society
Languages
Spanish
Native or Bilingual
Timeline
Financial Aid Administrator
Middlesex College
08.2022 - Current
Financial Aid Assistant
Middlesex College
12.2021 - 08.2022
Enrollment Services Assistant
Middlesex College
12.2020 - 12.2021
Success Bound Academic Coordinator
Middlesex College
05.2020 - 09.2022
Johnson & Johnson Peer Mentor
Middlesex College
09.2016 - 07.2017
Student Technical Assistant
Middlesex College
09.2015 - 07.2017
Bachelor of Science (B.S.) -
Rutgers University
Associate of Science (A.S.) -
Middlesex College
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