GUADALUPE CARRASCO
Store Sales Manager
Farmington,CT
Summary
Professional sales manager with significant experience in retail operations and team leadership. Proven track record in driving sales growth, optimizing inventory management, and enhancing customer satisfaction. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in staff training, conflict resolution, and strategic planning. Reliable, results-oriented leader with excellent communication and organizational skills.
Overview
23
23
years of professional experience
Work History
Store Sales Manager
C&J Clarks Americas
10.2018 - 10.2025
- Led team in achieving sales targets through effective coaching and performance management.
- Trained and mentored staff on customer service excellence and product knowledge best practices.
- Monitored compliance with company policies, leading initiatives for improved safety and operational integrity.
- Optimized scheduling practices to ensure adequate staffing during peak hours while minimizing labor costs.
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Implemented visual merchandising strategies to enhance customer experience and drive foot traffic.
Assistant Department Manager
Lord&Taylord
01.2010 - 10.2018
- Led team in daily operations, ensuring adherence to company standards and policies.
- Developed training programs for new staff, enhancing onboarding efficiency and effectiveness.
- Managed inventory levels through effective forecasting, reducing stock discrepancies and optimizing supply chain processes.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates by providing exceptional customer service and promptly addressing concerns.
Data Entry Clerk/Promotional Brand Ambassador
The Haymond Law Firm
09.2005 - 01.2010
- Entered and maintained high volumes of client data in case management systems
- Ensured accuracy of legal documents through meticulous proofreading and editing
- Managed electronic filing systems to enhance document retrieval efficiency
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Developed brand awareness through targeted promotional events and community engagement activities.
Team Leader
Wendys Restaurant
08.2002 - 09.2005
- Supervised daily operations to ensure compliance with food safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented new procedures to improve workflow and reduce customer wait times.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
- Trained new employees on best practices for customer service and cash handling.
Education
No Degree - Early Childhood Special Education
Capitol Community Collage
Hartford, CTHigh School Diploma -
Hartford Public High Scool
Hartford, CT08-2005
Skills
- Customer service
- Store operations
- Merchandise planning
- Employee scheduling
- Loss prevention
- Compliance procedures
- Driven work ethic
- Decision-making
- Critical thinking
- Cash handling
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Store Sales Manager
C&J Clarks Americas
10.2018 - 10.2025
Assistant Department Manager
Lord&Taylord
01.2010 - 10.2018
Data Entry Clerk/Promotional Brand Ambassador
The Haymond Law Firm
09.2005 - 01.2010
Team Leader
Wendys Restaurant
08.2002 - 09.2005
No Degree - Early Childhood Special Education
Capitol Community Collage
High School Diploma -
Hartford Public High Scool