Guadalupe Castro
Panorama City,CA
Summary
Proactive and adept at document management, I significantly enhanced patient satisfaction and streamlined front desk operations at my previous role. My quick learning ability and strong communication skills facilitated effective patient scheduling and insurance verification, contributing to a more efficient office environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Receptionist
CV ENT Surgical Group
Encino
07.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Register patients insurance and billing information
- Check insurance verifications
- Call to confirm appointments
- Secured necessary authorization from insurance
- Organized meetings for medical professionals.
- Convert physical files into electronic formats for improved document management.
Education
Los Angeles Mission College
Sylmar, CASkills
Effective Time Management
Multitasker
Proactive and self motivated
Quick learner
Communication skills
Organization skills
Work ethic
Interpersonal skills
Certification
CPR Certified
Timeline
Medical Receptionist
CV ENT Surgical Group
07.2023 - Current
Los Angeles Mission College