Guadalupe Cervantes
Tuscaloosa
Summary
People-centered, multi-unit leader with extensive experience developing store managers, strengthening operational discipline, and delivering consistent results across multiple locations. Adept at coaching leaders, aligning teams to brand standards, and using performance insights to drive improvement. Brings a hands-on leadership style that balances accountability, connection, and operational excellence
Overview
14
14
years of professional experience
Work History
District Manager
Chipotle Mexican Grill
Birmingham
01.2021 - Current
- Managed daily operations across multiple restaurant locations.
- Implemented company policies to maintain compliance and safety standards.
- Analyzed sales data to identify trends and improve performance.
- Conducted regular performance evaluations to support staff development efforts.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coordinated team schedules and assigned tasks for optimal workflow.
- Managed a budget effectively by monitoring spending against allocated funds.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Established key performance indicators to measure progress towards organizational objectives.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
- Organized monthly meetings with store managers to review progress towards established goals.
Certified Training Manager
Chipotle Mexican Grill
Rome
03.2020 - 12.2020
- Led training classes and recorded instruction for later use.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Presented training information via role playing, simulations and team exercises.
- Oversaw training courses and promotional paths for professionals and leaders.
- Maintained comprehensive database to track training, certifications and qualifications.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
New restaurant openings - Training Coordinator
chipotle Mexican grill
Kennesaw
01.2019 - 03.2020
- Facilitated onboarding sessions for new hires to ensure smooth integration.
- Managed training materials and resources to support learning objectives.
- Collaborated with department leaders to identify training needs and gaps.
- Managed budgeting activities associated with the development of new courses or programs.
- Developed training materials and manuals to support diverse learning styles and organizational objectives.
General Manager
chipotle Mexican Grill
Kennesaw
07.2016 - 09.2018
- Directed daily operations to ensure efficient restaurant functionality.
- Managed staff recruitment, training, and performance evaluations for team development.
- Analyzed sales data to identify trends and inform operational improvements.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
General Manager
Moe's Southwest Grille
Johns Creek
06.2014 - 06.2016
- Directed daily operations to ensure efficient restaurant functionality.
- Managed staff recruitment, training, and performance evaluations for team development.
- Implemented customer service strategies to enhance guest experiences and satisfaction.
- Analyzed sales data to identify trends and inform operational improvements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Customer Service Representative
Target
Johns Creek
05.2014 - 05.2015
- Provided friendly and efficient service to customers in a fast-paced retail environment.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained knowledge of current promotions, product locations, and services offered.
- Assisted with product returns and exchanges according to store policies.
Manager in Charge
Burger King
Alpharetta
02.2012 - 05.2014
- Supervised daily operations to ensure compliance with company standards.
- Maintained inventory levels and organized stockroom efficiently.
- Managed employee schedules to optimize labor costs and coverage.
- Conducted regular inspections to uphold cleanliness and food safety standards.
- Conducted performance reviews with direct reports; provided constructive feedback for professional development.
- Created an environment that fosters collaboration amongst the team members while encouraging open communication between all levels of management.
Education
Some College (No Degree) - Hospitality
Georgia State University
Atlanta, GASkills
- Operations management
- Budget management
- Performance evaluation
- Data-driven decision making
- Problem solving
- Coaching and mentoring
- Recruiting and hiring
- Leadership skills
- Operational improvement
- Leadership development
- Training and coaching
- District expansion
- Productivity improvements
- Staff development
- Attention to detail
- Goal setting and performance metrics
- Profitability optimization
- Compliance monitoring
- Action plans
- Multi-unit management
Languages
English
Professional
Spanish
Professional
Accomplishments
98% Digital Order Accuracy – 12-Month Performance (General Manager — Most Recent Store)
Achieved highest online order accuracy sustained over a 12-month period.
Achieved highest online order accuracy sustained over a 12-month period.
Affiliations
Community Volunteer – Retirement Home Support
Provide companionship and support to residents through periodic volunteer service.
Provide companionship and support to residents through periodic volunteer service.
Timeline
District Manager
Chipotle Mexican Grill
01.2021 - Current
Certified Training Manager
Chipotle Mexican Grill
03.2020 - 12.2020
New restaurant openings - Training Coordinator
chipotle Mexican grill
01.2019 - 03.2020
General Manager
chipotle Mexican Grill
07.2016 - 09.2018
General Manager
Moe's Southwest Grille
06.2014 - 06.2016
Customer Service Representative
Target
05.2014 - 05.2015
Manager in Charge
Burger King
02.2012 - 05.2014
Some College (No Degree) - Hospitality
Georgia State University