Guadalupe Cisneros
San Antonio,TX
Summary
Conscious, polite, positive, and reliable team player with excellent interpersonal skills. Adaptable to change and excels under pressure. Skilled at multitasking and retaining important information. Proficient in Microsoft and Google applications, with a strong focus on maintaining an organized and professional workspace.
Overview
5
5
years of professional experience
Work History
Property Manager
Warren Properties Inc
03.2024 - Current
- Optimized property management software, Microsoft Suits, and Google Applications usage enhancing operational efficiency.
- Handled tenant complaints promptly and appropriately, calling in maintenance or outside support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Roving Property Manager
Warren Properties Inc
05.2023 - 03.2024
Billing Specialist
NuSil Technology
07.2022 - 09.2022
- Operate computer systems with accounting software to record, store, and analyze information.
- Match order forms with invoices, and record the necessary information.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated 300-400 invoices/week equivalent to 30-35 million in gross sales/ month
- Kept customer files accurate and up-to-date
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and email with focus on accuracy and efficiency.
Customer Care Administrator
Nusil Technology
05.2022 - 07.2022
- Answer phone calls and direct calls to appropriate parties or take messages.
- Print and file physical and electronic copies of customer order documents and records.
- Analyzed customer and order details for corrections, updates on order description, billing, shipping
- Administrator to a general customer care email box. 100-250 emails responded to daily.
Customer Service
Barefoot Dreams
02.2022 - 04.2022
- Temporarily assisted after holiday season when email inquires were high due to gift returns and exchanges
- Responded to (200) email inquires per day for clothing retail related matters
- Kept track of attempted contact to clients on Excel and Google docs
Customer Service Representative
R&D Transportation
01.2020 - 10.2021
- Assisted people with developmental disabilities over the phone regarding their transportation to and from day programs, grocery stores, jobsites and doctors appointments for 5 different regional centers.
- Clarified participant's issues and determined root cause of problems to resolve product or service complaints.
- Communicated over the phone and email to program managers and participants of any new or updated schedules.
Education
High School Diploma -
Shafter High School
Shafter, CAOxnard College
Oxnard, CASkills
- Attention to Detail
- Strong Communication
- Critical Thinking/ Problem Solving
- Adaptability
- Organized Multitasker
- Bilingual (ENG & SPN)
- Computer Proficiency
- Emotional Intelligence
Timeline
Property Manager
Warren Properties Inc
03.2024 - Current
Roving Property Manager
Warren Properties Inc
05.2023 - 03.2024
Billing Specialist
NuSil Technology
07.2022 - 09.2022
Customer Care Administrator
Nusil Technology
05.2022 - 07.2022
Customer Service
Barefoot Dreams
02.2022 - 04.2022
Customer Service Representative
R&D Transportation
01.2020 - 10.2021
High School Diploma -
Shafter High School
Oxnard College
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