Hi, I’m
Guadalupe Condit
Dunellen,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
years of professional experience
1
Certification
Work History
OfficeNJ
Client Services Manager
08.2016 - Current
Job overview
- Access monthly reports to review client activity and identify opportunities.
- Develop relationships with clients to maximize performance resulting in customer satisfaction.
- Conduct periodic audits.
- Control resources and assets for department activities to comply with industry standards and government regulations.
- Maintain client files with sales contracts, records of client interactions, client notes, and other information.
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Deliver outstanding service to clients to maintain and extend relationships for future business opportunities.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Event coordinator
- Translator
Jerlyn Associates, Inc
Insurance Agent
07.2014 - 08.2015
Job overview
- Interview clients and take their calls to provide customer service and obtain information on claims
- Correspond with insured or agent to obtain information or inform them account status or changes
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
McDonald's Corporation
Assistant Manager
11.2008 - 10.2013
Job overview
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Created employee schedules to align coverage with forecasted demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Middlesex County CollegeEdison, NJ
Associate of Science from Business Administration
05.2020
University Overview
- The Provident Bank Scholarship Recipient
Dunellen High SchoolDunellen, NJ
High School Diploma
06.2002
University Overview
- Member of the National Art Honor Society
Skills
- Experience with computers
- Notary Public
- Bilingual
Certification
Notary Public
Affiliations
Board of Education Member
PTO Member
Timeline
Client Services Manager
OfficeNJ
08.2016 - Current
Insurance Agent
Jerlyn Associates, Inc
07.2014 - 08.2015
Assistant Manager
McDonald's Corporation
11.2008 - 10.2013
Middlesex County College
Associate of Science from Business Administration
Dunellen High School
High School Diploma
Similar Profiles
Jon JosephJon Joseph
Manager at Vango Express TransportManager at Vango Express Transport
Liezel C. ReyesLiezel C. Reyes
Band Librarian at Sean Ferguson and CJ SuteraBand Librarian at Sean Ferguson and CJ Sutera
CHIARA KUPIECCHIARA KUPIEC
Instructional Coach at Bernards Township School District, NJInstructional Coach at Bernards Township School District, NJ
JESSICA BRUNOJESSICA BRUNO
Administrative Assistant at Glasstech Specialist IncAdministrative Assistant at Glasstech Specialist Inc
JOHN HEIMJOHN HEIM
Client Services Manager at Eagle Eyes TransportClient Services Manager at Eagle Eyes Transport