GUADALUPE DELGADO
Canoga Park,CA
Summary
Customer-focused Customer Service Representative with a strong work ethic and proven problem-solving abilities at Golden Customer Care. Expert in managing customer relationships and resolving conflicts, I leverage my bilingual skills to enhance communication and ensure satisfaction. Committed to delivering exceptional service and improving operational efficiency through effective inquiry documentation.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Golden Customer Care
Chatsworth, USA
2017.01 - Current
- Handled calls and emails, applied telephone etiquette and problem-solving skills to resolve customer issues.
- Process phone orders, issue refunds, re-shipments, and manage customer data.
- Engaged with customers through social media and text messaging, providing timely support.
- Interpreted customer feedback, documented interactions to enhance service quality.
Customer Service Representative
Iqor
Simi Valley, USA
2015.03 - 2017.03
- Notified customers of delinquent accounts via email and telephone, ensuring timely resolution.
- Maintained records of customer interactions and transactions, documenting inquiries, complaints, and comments.
- Determined service charges, collected payments, and arranged billing to facilitate smooth transactions.
- Arranged payment plans based on customers' financial situations to support their ability to pay.
Photo Lab Assistant
Walmart
West Hills, USA
2014.06 - 2015.03
- Processed and printed film, resolving customer camera and film issues effectively.
- Performed digital photo retouching and restoration, ensuring accurate color correction and file conversion.
- Answered phones and operated cash register while providing friendly customer assistance.
Cashier
Vallarta Supermarket
Canoga Park, USA
2013.03 - 2014.06
- Processed payments through cash, check, credit cards, vouchers, or automatic debits for customer transactions.
- Greeted customers at checkout, enhancing their shopping experience.
- Counted cash drawers at shift start to verify accuracy and maintain sufficient change.
Education
High School Diploma -
Mc Alister High School
Chatsworth, CA2013-06
Natural Sciences
Moorpark College
Moorpark, CASkills
- Client management
- Effective communication
- Conflict resolution
- Problem Solving
- Critical Thinking
- Time Management
- Data management
- Documentation skills
- Bilingual
- Adaptability
- Strong Work Ethic
References
References available upon request
Timeline
Customer Service Representative
Golden Customer Care
2017.01 - Current
Customer Service Representative
Iqor
2015.03 - 2017.03
Photo Lab Assistant
Walmart
2014.06 - 2015.03
Cashier
Vallarta Supermarket
2013.03 - 2014.06
High School Diploma -
Mc Alister High School
Natural Sciences
Moorpark College