Guadalupe Doroteo Castro
San Pablo,CA
Summary
Experienced sales floor associate that provides excellent customer experience, in both English and Spanish, and trained in reducing loss at Ross Dress for Less, showcasing exceptional customer service and loss prevention skills. Has gained experience over the years in helping organizing events and fostering community engagement as a volunteer at E.M. Downer Elementary. Demonstrates adaptability, responsibility, and dedication.
Overview
15
15
years of professional experience
Work History
Sales Floor Associate/Store Protection Specialist
Ross Dress for Less
09.2021 - 02.2023
- Organized racks and shelves to maintain store cleanliness, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, as well as helping locate merchandise
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory(including stockroom work), and maintaining store cleanliness.
- Reduced instances of theft by implementing effective loss prevention strategies and working together with the rest of the staff on awareness measures.
- Conducted thorough investigations into incidents of theft or fraud, gathering evidence and working with law enforcement as necessary.
Volunteer
E.M. Downer Elementary
08.2008 - 06.2017
- Assisted with special events and programs going on within the school.
- Supported engaging, fun, and smooth-running events with the children by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to other volunteers/ parents.
- Represented organization positively and professionally while providing community with much-needed services both within the school, and out.
Education
High School Diploma -
Preparatoria #17
Acapulco, Guerrero06.1996
Skills
Goal-Oriented
Loss Prevention
Adaptable and Flexible
Customer Service
Store maintenance
Honest and Dependable
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Floor Associate/Store Protection Specialist
Ross Dress for Less
09.2021 - 02.2023
Volunteer
E.M. Downer Elementary
08.2008 - 06.2017
High School Diploma -
Preparatoria #17
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