LUPE ESPINOZA
La Puente,CA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
1
1
Language
9
9
years of professional experience
Work History
Account Manager
Made Goods
City of Industry, CA
07.2024 - Current
- Collaborated with sales teams to create tailored solutions that meet client needs.
- Conducted regular account reviews to ensure alignment with client objectives and company goals.
- Managed project timelines and deliverables, ensuring timely execution of services and products.
- Analyzed market trends to identify opportunities for account growth and retention strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified opportunities for upselling additional products or services based on customer needs.
Account Manager
Maxim Lighting
City Of Industry, CA
09.2020 - 06.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided technical assistance during product demonstrations or presentations.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Processed orders and detailed transaction information to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Sales Associate
VIPMOTOZ
City Of Industry, CA
11.2017 - 08.2020
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Logged details of customer service calls in computer system following correct protocols.
- Conducted regular follow-up calls with customers after resolving their issues.
- Encouraged customers to make additional purchases and suggested relevant items.
- Built relationships with potential customers by providing helpful advice on product selection.
Education
undefined
Rio Hondo College
WhittierHigh School - undefined
Nogales High School
La Puente06.2014
Skills
- Strong Lead Development Skills
- Product and Service Sales
- Managing Multiple Tasks
- Customer Loyalty
- Call Control
- Upsell and crossell items
LANGUAGES
Spanish Fluent
Timeline
Account Manager
Made Goods
07.2024 - Current
Account Manager
Maxim Lighting
09.2020 - 06.2024
Sales Associate
VIPMOTOZ
11.2017 - 08.2020
High School - undefined
Nogales High School
undefined
Rio Hondo College