Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Guadalupe Faith Quezada

San Antonio

Summary

Detail-oriented and highly organized Dental Office Manager with 7+ years of experience overseeing daily operations in fast-paced dental practices. Proven ability to improve workflow efficiency, enhance patient satisfaction, and manage administrative and clinical support teams. Skilled in insurance coordination, scheduling systems, quality customer service and compliance with healthcare regulations.

Overview

11
11
years of professional experience

Work History

Dental Office Manager

Brident Dental
Converse, TX
07.2018 - Current
  • Manage daily operations of a busy dental office serving 15+ patients per day
  • Supervise, train, and evaluate administrative and clinical staff
  • Oversee patient scheduling to maximize productivity and minimize gaps
  • Handle insurance claims, billing, and collections
  • Ensure compliance with HIPAA and OSHA regulations
  • Improve patient satisfaction through effective communication and service recovery strategies

Lactation Consultant

Centro Med WIC
San Antonio, TX
07.2015 - 07.2018
  • Provide one-on-one lactation consultations for postpartum patients
  • Educate families on proper positioning, pumping and newborn feeding cues
  • Assess breastfeeding challenges including latch issues, milk supply and infant weight gain

Education

High School -

Le Grand High School
Le Grand, CA

Skills

  • Practice Management & Operations
  • Patient Scheduling & Coordination
  • Dental Insurance Verification & Billing
  • Team Leadership & Staff Training
  • HIPAA Compliance & Record Management
  • Accounts Receivable & Collections
  • Customer Service & Patient Relations
  • Dental Software
  • Microsoft Office (Word, Excel, Outlook)
  • Insurance portals and billing software

Additional Information

  • Strong leadership and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Bilingual: Spanish

Languages

Spanish
Native or Bilingual

Timeline

Dental Office Manager

Brident Dental
07.2018 - Current

Lactation Consultant

Centro Med WIC
07.2015 - 07.2018

High School -

Le Grand High School