Guadalupe Garcia
Los Angeles,CA
Summary
Proven leader with a track record of enhancing customer satisfaction by over 20% at Mendocino Farms through innovative service protocols and team development. Skilled in multitasking and team collaboration, adept at fostering high-performing teams and improving guest relations through exceptional communication and guest engagement techniques.
Overview
2
2
years of professional experience
Work History
Host
Smokehouse Restaurant
10.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Team Closure Managers
Mendocino Farms
07.2022 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Degree -
Santa Monica High School
Santa Monica, CA06.2005
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Exceptional communication
- Professional Appearance
- Server Support
- Telephone reception
- Guest Relations
- Reservations
- Table Assignment Coordination
- Reservation coordination
- Seating arrangements
- Foreign language skills
- Cleaning and sanitation
- Customer service expertise
- Greeting guests
- Interactive communication skills
- Phone Etiquette
- Guest Engagement
- Guest Seating
- Guest complaint resolution
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
Languages
Spanish
Full Professional
Timeline
Host
Smokehouse Restaurant
10.2023 - Current
Team Closure Managers
Mendocino Farms
07.2022 - 10.2023
High School Degree -
Santa Monica High School
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