Guadalupe Garcia Cruz
Seaside ,CA
Summary
I would like to gain more experience with customer service while I’m in my first year of college. I believe my communication skills and punctuality and strong contribute to your team as well
Overview
2
2
years of professional experience
Work History
Server
The Park Lane
07.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answering phone calls if host was busy along with helping others when they need help
Cashier Assistant
Tricycle Pizza
06.2022 - 07.2024
- Met customer needs through polite, friendly and attentive service.
- Operated cash register to record transactions accurately and efficiently.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept, and mopped floors for professional appearance.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Seaside High School
Seaside, CANursing
Monterey Peninsula College
Monterey Skills
- Bilingual (Spanish/English)
- e-Food Handler's Card
- Reliable
- Driver license
Timeline
Server
The Park Lane
07.2024 - Current
Cashier Assistant
Tricycle Pizza
06.2022 - 07.2024
Seaside High School
Nursing
Monterey Peninsula College
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