Jade Figueroa
Loma Linda,CA
Summary
Considered enthusiastic, friendly, patient, assertive and proven to consistently meet productivity, creative, business and customer service objectives. Organized and dependable candidate looking for long-term work. Successful at managing multiple priorities with a level head and positive attitude. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
3
3
years of professional experience
Work History
Server
Ramenkoko
Highland, CA
12.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Mimis Cafe
Colorado Springs , CO
03.2022 - 08.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supported team of 5 person wait staff in fast-paced, professional manner.
Host
Mimis Cafe
San Bernardino, CA
03.2022 - 06.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Warehouse Associate
Amazon
06.2021 - 02.2022
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50 pounds.
- Worked safely around moving machinery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Management/Customer Service Cashier
Mini Mega Thrift Corp.
Redlands, CA
08.2020 - 09.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Managed team of 5 people.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Set up new sales displays each week.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
High School Diploma -
Henry J. Kaiser High School
Fontana, CA05.2020
Skills
- Bilingual (Spanish/English)
- Upbeat and Positive Personality
- Naturally Fast Paced
- Patient and Empathetic
- Calm and professional under pressure
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Time Management
- Cultural Awareness and Sensitivity
- Team-Oriented and Cooperative
- Excellent Attention to Detail
- Proactive Self-Starter
Accomplishments
- Promoted to Manager after only 6 months for exceptional performance.
- Supervised a team of 5 staff members.
- Achieved a monthly 10% sales increase for a small business as a social media marketing intern for 5 months.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Six-month experience as a Social media Intern (Unpaid) for a Chapter of a political organization called DSA. The platform I mainly operated on was Instagram. This work entailed creating infographics and posting scheduled content, meeting content deadlines, strategizing and brainstorming ideas for online engagement, offering ideas to grow, and creating a space for diverse community interaction.
Five-Month experience as a social media intern (Paid) for Ramenkoko a small business restaurant. I operated on Instagram and Tik Tok. This work entails creating content to boost traffic and sales for the restaurant while upholding a professional business presence. I utilize social media trends to boost business popularity and showcase authentic Japanese cuisine to increase sales.
Timeline
Server
Ramenkoko
12.2022 - 05.2023
Server
Mimis Cafe
03.2022 - 08.2022
Host
Mimis Cafe
03.2022 - 06.2022
Warehouse Associate
Amazon
06.2021 - 02.2022
Management/Customer Service Cashier
Mini Mega Thrift Corp.
08.2020 - 09.2021
High School Diploma -
Henry J. Kaiser High School