Guadalupe Garcia Rodriguez
Enumclaw,WA
Summary
Dynamic and results-oriented professional with a proven track record at Nike, excelling in customer service. Expert in leveraging strong communication skills and attention to detail to enhance customer satisfaction and streamline operations. Fluent bilingual with a knack for cash handling accuracy, consistently delivering top-notch service and operational improvements.
Overview
1
1
year of professional experience
Work History
Store Associate
Nike
05.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Fulfillment Digital Associate
Walmart
01.2023 - 09.2023
- Used mobile applications to complete orders, request permission for substitutions, and communicated in real-time with online order customers.
- Evaluated online order quality checks to ensure that the customer receives the best of our products for their order.
- Helped unload Walmart merchandise from the truck and stocked the merchandise back onto the shelf on the store floor.
- Develop and implement strategies to improve the efficiency of the digital fulfillment process, such as optimizing order picking and packing methods.
- Ensure accurate and timely completion of online orders by effectively communicating with store associates, customers, and the operations team.
Education
Associate of Applied Science - Computer Science
Green River Community College
Auburn, WA06.2026
High School Diploma -
Enumclaw High School
Enumclaw, WA06.2021
Skills
- Customer Service
- Cash Handling Accuracy
- Attention to Detail Focus
- Strong Communication and Interpersonal Skills
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Associate
Nike
05.2024 - Current
Fulfillment Digital Associate
Walmart
01.2023 - 09.2023
Associate of Applied Science - Computer Science
Green River Community College
High School Diploma -
Enumclaw High School
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