Guadalupe Gonzalez
Ellenwood
Summary
Highly accomplished healthcare professional with over 16 years of medical care, office management expertise. Proven success in increasing retention and improving staff morale through effective communication, employee relations management and team leadership.
Overview
19
19
years of professional experience
Work History
Medical Assistant/Receptionist
Prime Healthcare
11.2022 - Current
- Implement corporate or departmental policies and procedures as well as service standards in conjunction with management
- Delegate tasks and assignments to staff members and monitor performance
- Handle patient complaints/concerns and resolve issues in timely and professional manner
- Manage office operations, daily workflow, and office staff, including acting backup for medical assistants, as necessary
- Oversee inventory and orders of medical and office supplies
- Point of contact for all pharmaceutical reps
Office Manager
Life Cycle OB/GYN
11.2017 - 11.2022
- Oversee daily operations of high volume OBGYN practice; Plan and direct day to day operations
- Collaborate with physicians with mid-level providers to define budgets and devise/implement new policies and procedures
- Recruit, hire and evaluate employees, administer evaluations and maintain personnel files
- Manage workforce needs by preparing staff schedules and manage vacation requests to ensure office coverage
- Handle patient concerns/requests
- Acting backup to medical assistants; front and back office
Medical Assistant/Front Desk Receptionist
Life Cycle OB/GYN
06.2006 - 11.2022
- Prepare patient exam rooms, sterilize medical instruments and assist during office procedures, as needed by physician
- Administer medications/vaccinations
- Input lab results in patient chart per office protocol
- Collect and process payments based on patient responsibility/insurance benefits
- Obtain and maintain up-to-date patient health history/demographics
- Order office/medical supplies
- Biote Trained
Education
Medical Assistant Diploma -
North West College
Pomona, CA01.2005
Skills
- Vital signs
- First Aid
- CPR
- Injection Administration
- Urinalysis
- Sterilization
- Insurance Verification
- Appointment scheduling
- Telephone communications
- EMR- Greenway
- EMR- Epic
- Bi-literate
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Prime Healthcare
11.2022 - Current
Office Manager
Life Cycle OB/GYN
11.2017 - 11.2022
Medical Assistant/Front Desk Receptionist
Life Cycle OB/GYN
06.2006 - 11.2022
Medical Assistant Diploma -
North West College
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