Guadalupe Hernandez
Sebring,FL
Summary
Dynamic Patient Registration Representative with proven expertise at Central Florida Health Care in insurance verification and EHR software. Recognized for enhancing patient experience by reducing wait times and demonstrating adaptability in high-pressure situations. Strong organizational skills and a commitment to HIPAA compliance ensure efficient and confidential service delivery. Skilled in managing patient information and providing excellent customer service. Looking to transition into new field, leveraging these transferable skills to contribute effectively in different professional setting.
Overview
3
3
years of professional experience
Work History
Patient Registration Representative
Central Florida Health Care
04.2022 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
Education
Avon Park High School
Avon Park, FLSkills
- Payment collection
- Insurance verification
- Appointment scheduling
- Resourcefulness and initiative
- HIPAA compliance
- Computer proficiency
- Critical thinking
- EHR software
- Staff leadership
- Adaptability and flexibility
- Self motivation
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Registration Representative
Central Florida Health Care
04.2022 - Current
Avon Park High School
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