Guadalupe Hernandez Duarte
Dallas,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As well as Looking for a career that will help utilize skills and can provide me opportunities of experience and advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metro by T Mobile
06.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built relationships with customers to encourage repeat business.
Returns Associate
Neiman marcus
03.2020 - 04.2023
- Unloaded, inspected, and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in software inventory tracking system.
Customer Service Representative
Walgreens
07.2018 - 01.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Highschool Diploma -
W.H Adamson High School
Dallas, TX06.2018
Skills
Customer Service
Problem-solving abilities
Active Listening
Data Entry
Client Relations
Product Knowledge
Quality Control
Multi-tasking strength
Certification
Forklift
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Metro by T Mobile
06.2023 - Current
Returns Associate
Neiman marcus
03.2020 - 04.2023
Customer Service Representative
Walgreens
07.2018 - 01.2020
Highschool Diploma -
W.H Adamson High School
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